Our Client , is a vital international getaway for the movement of people and trade.
Currently they are recruiting a IT Technician for their Busy IT support desk.
Working within the IT department the purpose of this role will be to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer
the best service possible to its customers.
Main Duties will include:
To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver
this function while mobile.
To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and
resolutio and where necessary to escalate to the appropriate third party support provider, individual or team.
To monitor system alerts and to ensure escalation to appropriate individual or team.
To document and update procedures and resolutions as required.
To carryout IT equipment audits as required.
To provide maintenance of IT services, to ensure their operation and availability.
To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling.
To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling.
To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of.
Ideally we are looking for at least 2 years of Technial IT support experience combined with excellent customer service delivery. Sucesfull Candidate will also have a good user skills in the Microsoft Office suite of products as well as understanding of Active Directory user management.
Sucesfull canddiate will also need to have an undertsadingof Local Area Networks (LAN) and TCP/IP as well as knowledge of the constituent part of a PCs and laptops, able to identify faults, replacecomponents and re-install the operating system.
Benefits include : good pension scheme, excellent holiday allowance starting at 25 days, other benefits to be discussed in the interview stage.
Please note - this is not a remote role and sucesfull job holder will be required to be on site Mon to Fri .
Offered salary up to £27k depending on experience.
If you are interested and have got relevant experience , please apply .
Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.