Job Description
Data Administrator £19,000 + Benefits / Outskirts of Worle, Weston-Super-Mare (some home working) - Own transport requiredFULL OR PART-TIME AVAILABLE..... The Company:Our client, an expert in their field is well established and deliver world-class technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staff incentives. The Job: This roles requires a diligent data administrator to process device unlocking requests. A code is required in order to unlock a handset from a network. The Data Administrator will be responsible for assisting client's customers in obtaining the unlock code within a specific timeframe, managing code providers and liaising with clients. Where unable to obtain a code, or the SLA ends, the client is responsible for replacing the customer's handset. Core requirements Request mobile phone unlock codes and process the response Request mobile phone replacements using the code stack manager where unlock codes cannot be found Check accounts for sufficient credit to apply an unlock fee where applicable Apply a charge against accounts where applicable Manage code providers Liaise with clients to provide regular updates on things such as manufacturer issues or if any there are any trends that need to be raised. Provide reports on Unlocking statistics when requested by clients Check all communication channels for issues that have been raised by the client Train new members of staff The Person: Good communication skills - phone and email Using initiative to solve unique issues that occur Knowledge of Database and spreadsheet analysis Efficient organisation skills Ability to multitask and adapt workloads due to priorities Desirable but not essential: CSM, Simlock, Metabase, MySQL Personal attributes Technically inquisitive, curious independent thinker Solves problems in a methodical manner based on evidence Ability to work independently and meet deadlines Excellent manner and drive for premium customer service Ability to predict where issues may occur and provide contingency The Salary: £19,000 + BenefitsLocation: Outskirts or Worle, Weston-Super-Mare (some home working) Own transport required.The Hours: Monday to Friday 9am - 5pmThe Benefits: AMAZING working environment, table tennis table / gaming area / break out area / outdoor space / nerf guns / casual environment / lovely people! 20 days + 8 days Bank Hols, enrolment into company pension, Employee benefits/discount scheme (Perkbox) and Spotify group subscription, FREE Parking!