Service Desk Lead; ITIL, SCCM; E. London, £45k

An amazing opportunity to join an expanding construction company who are experiencing huge growth for 2021 and beyond!

To strengthen the team, they are looking to recruit an experienced Service Desk Lead / Manager to hold responsibility for managing the Service Desk of 5.

This is a hands-on role and has direct responsibility for supporting existing and emerging ICT services at head office and remote sites. You'll be the person who provides technical advice to the business and will be the key person to configure, install and maintain the IT equipment and services.

This role would ideally suit someone who is currently a hands-on manager or team leader looking for a new challenge.

What you'll be doing

• Line management of small service desk team, including resources and work allocation
• Hands-on technical trouble shooting
• Define and document 1st and 2nd line standard operating procedures
• Mentoring and training of service desk team
• Supporting the role out of new hardware, applications and systems

What you'll need

• 2-5 years experience in a similar role
• Strong in supporting Windows 10 OS Enterprise
• Strong knowledge of using Microsoft Endpoint Configuration Manager (SCCM)
• Experience in troubleshooting Microsoft 365 apps and cloud client technologies and applications
• Experience in using IT Service management software within an ITIL environment
• Understanding of Anti-virus technologies
• Understanding of network technologies (LAN, WAN, WiFi)

• Reporting directly to the IT Director
• Strong basic salary
• Healthcare
• Pension
• Progression opportunities

Don't miss out on this amazing opportunity - if you have the skills and experience required to be a success at this role, APPLY TODAY!