Onsite Support Engineer
- CPS Group
- 05/11/2021
Full time
Information Technology
Telecommunications
SQL
Testing
Job Description
Job Role: Onsite Support Engineer
Location: Central London
Salary: Up to £40,000 per annum
CPS Group Ltd are working with an award winning cloud transformation, data analytics and managed services organisation who are looking for a Onsite Support Engineer to manage incidents and requests either face to face or over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met.
Main Responsibilities:
Provide 2nd line support for all clients where assigned, either over the phone utilising remote troubleshooting tools and techniques, or face to face interacting directly with the customer when necessary.
Respond to alerts as required including testing, debugging and troubleshooting and provide detailed information on the nature of issues encountered.
Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes or escalate to 3rd line
Support for physical/virtual servers, network and security systems, desktop environments, remote access and mobility solutions, telephony and business applications.
Communicate with clients in a courteous, efficient, effective and professional manner, keeping them updated and informed at all times.
Skills and experience required:
Desktop technologies; Windows, Office 365, Intune, Bloomberg etc.
Cloud technologies i.e Azure
Server: VMWare Server, Citrix XenServer, Microsoft Server 2012, SQL
Supporting VIP's
Desirable:
Experience working within the legal sector
For further information and to receive a full role profile, please send in an up to date copy of your CV or call Aimee on for more information.
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies
Location: Central London
Salary: Up to £40,000 per annum
CPS Group Ltd are working with an award winning cloud transformation, data analytics and managed services organisation who are looking for a Onsite Support Engineer to manage incidents and requests either face to face or over the phone from the initial request to resolution, using the ticketing system to record and document all progress through to ticket closure, ensuring that customer satisfaction and service level agreements are met.
Main Responsibilities:
Provide 2nd line support for all clients where assigned, either over the phone utilising remote troubleshooting tools and techniques, or face to face interacting directly with the customer when necessary.
Respond to alerts as required including testing, debugging and troubleshooting and provide detailed information on the nature of issues encountered.
Complete initial diagnosis of all incidents and either resolve to the customers satisfaction using documented procedures and processes or escalate to 3rd line
Support for physical/virtual servers, network and security systems, desktop environments, remote access and mobility solutions, telephony and business applications.
Communicate with clients in a courteous, efficient, effective and professional manner, keeping them updated and informed at all times.
Skills and experience required:
Desktop technologies; Windows, Office 365, Intune, Bloomberg etc.
Cloud technologies i.e Azure
Server: VMWare Server, Citrix XenServer, Microsoft Server 2012, SQL
Supporting VIP's
Desirable:
Experience working within the legal sector
For further information and to receive a full role profile, please send in an up to date copy of your CV or call Aimee on for more information.
By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies
About CPS Group