Technical Business Analyst (Salesforce)

  • ARM (Advanced Resource Managers)
  • 05/11/2021
Full time Information Technology Telecommunications Business Analyst

Job Description

Technical Business Analyst (Salesforce)
Full time permanent
London/Hook/WFH
Up to £66k basic + bonus + benefits

We are seeking an experienced Technical Business Analyst with Salesforce knowledge for an engagement with a reputed Telco sector end client.

Responsibilities include:

  • Collaborating with Business teams to review and understand the business needs and shaping those as functional requirements
  • Analyse and document the impact of potential solutions/changes on existing processes and organizational structures
  • Effectively approach problem solving by identifying gaps and inefficiencies in current processes, procedures, and operating models, and recommending/designing an optimal future state
  • Participate and/or lead in project design workshops and solution exercises, document requirements, and proposed solutions
  • Maintain consistency of approach and holistic understanding
  • Work closely with the IT development teams to ensure that all functional requirements are developed into fully functional business ready systems/applications.
  • Work closely with teams based in different geographical locations
  • Proven experience of working in Agile environment.

Skills Required:

  • Business analyst with Telco Experience
  • General knowledge of BSS and OSS environments;
  • Experience of working in B2B environment
  • Ability to facilitate workshops with business and technical stakeholders to gather detailed requirements
  • Familiar with requirements specifications and software development including process/functional requirements, user stories definition, use case development, process flow diagrams
  • The ability to convert functional and business requirements into technical requirements
  • Working knowledge of JIRA
  • Working knowledge of Agile and Waterfall Methodologies
  • Experience of Salesforce