Technical Business Analyst (Salesforce)
Full time permanent
London/Hook/WFH
Up to £66k basic + bonus + benefits
We are seeking an experienced Technical Business Analyst with Salesforce knowledge for an engagement with a reputed Telco sector end client.
Responsibilities include:
- Collaborating with Business teams to review and understand the business needs and shaping those as functional requirements
- Analyse and document the impact of potential solutions/changes on existing processes and organizational structures
- Effectively approach problem solving by identifying gaps and inefficiencies in current processes, procedures, and operating models, and recommending/designing an optimal future state
- Participate and/or lead in project design workshops and solution exercises, document requirements, and proposed solutions
- Maintain consistency of approach and holistic understanding
- Work closely with the IT development teams to ensure that all functional requirements are developed into fully functional business ready systems/applications.
- Work closely with teams based in different geographical locations
- Proven experience of working in Agile environment.
Skills Required:
- Business analyst with Telco Experience
- General knowledge of BSS and OSS environments;
- Experience of working in B2B environment
- Ability to facilitate workshops with business and technical stakeholders to gather detailed requirements
- Familiar with requirements specifications and software development including process/functional requirements, user stories definition, use case development, process flow diagrams
- The ability to convert functional and business requirements into technical requirements
- Working knowledge of JIRA
- Working knowledge of Agile and Waterfall Methodologies
- Experience of Salesforce