2nd Line Network Engineer

Job Title: 2nd Line Network Engineer

Key Accountabilities & Decision Ownership:

During the installation phase you will be responsible for:

• Raising the necessary financial orders for equipment suppliers and tracking delivery of network elements
• Managing delivery of equipment to POP sites
• Installation and commissioning of all equipment and cabling within PoP sites with the exception of DC power
• Configuration, testing and bringing into service of network equipment
• End to end testing of the service to confirm network integrity

The ongoing support will require you to:

• Respond to fault escalations from both the Network and Service Operations Centres
• Liaise with equipment and service suppliers along with, where necessary, end customers in order to resolve network incidents
• Escalate incidents to third line support in a timely manner in order to expedite fault resolution where no clear path to resolution is apparent

Core Competencies, Knowledge & Experience:

• Demonstrable experience of data communications equipment installation
• Proven track record of configuring and supporting layer 2 and 3 communication protocols
• Juniper Certification(s) in either Enterprise or Service Provider Routing and Switching, or equivalent
• Understanding of FTTH architecture and the network elements on which it is built
• Skilled communicator with experience working directly with end customers of a service.