Incident Manager - Permanent

Incident Manager - Permanent

Digital Skills have a client who is in need of a skilled and experienced Incident Manager. The client is a growing tech company who builds and provides tools and services to a range of end clients.

They are looking for an experienced Incident Manager to work for an important client. Experience working in a similar role, at an enterprise scale and having practical experience of ITIL processes and agile delivery within a product-centric organisation will be ideal.

You will need to be eligible for SC Clearance as the end client is a Government Department.

Required skills and experience

• Experienced in asset and configuration management, including cloud-based products and services.
• Incident management: you can diagnose and prioritize incidents, investigating their causes and through to resolution, experience in multi-product environments is desirable
• Significant experience in availability and capacity management for highly transaction data services and applications.
• Have practical experience in Change & Problem management processes and how these are implemented in an operational live environment.
• Continual service improvement: you are experienced in supporting specific activities to improve development processes and ensure that BAU services move forward, both from a technology and processes perspective
• Experienced in Continuity management and how to ensure disaster recovery plans are created and managed through a services Lifecycle

The role will be working remotely from within the UK. The end client is London-based and if there ever is a need for a face-to-face meeting that is where it will be. They are offering a salary range of between £70000 - £80000 PA dependent on experience. The client will put the successful candidate through SC Clearance.

If this sounds like the right role for you and you are eligible then please do apply.