IT Service Desk Analyst

IT Service Desk Analyst required to join an expanding logistics solutions company based in the Glasgow area, offering a salary of £22k-£25k.

You will be responsible for all incident and service requests made internally within the business and will be on hand to provide 1st line support on a range of IT systems. This will be a mixture of providing support over phone and email, as well as floor walking through out the office. You will take end to end ownership of all IT tickets, including being responsible for all communication and the overall technical resolution.

The ideal candidate will have 1 or 2 years previous experiences working within a similar role, as well as a good knowledge on how to trouble shoot issues on O365 and within a Windows Desktop environment. On top of this, this role will require you to be in the office 5 days a week and may require client visits so having a full driving licence and own transport is essential.

Key Responsibilities and Experiences:

* Good understanding of O365, Citrix and Windows Desktop

* Previous experience working on a fast paced Service Desk

* Strong written and verbal communication

This is an excellent opportunity for anyone looking to really progress their career and develop their skill set!

Sound good? Apply now or get in touch with Cameron Hopkinson at Cathcart Associates.