3rd Line Support Engineer

3rd Line IT Support Engineer - VMWare/Azure/AWS/Windows

Fantastic opportunity for a 3rd line Support Engineer to join a growing and expanding business based in Coventry. As the 3rd Line Support Engineer your role will be to provide technical support to the business, supporting escalations for internal customers and supporting internal and production systems primarily Microsoft Windows/VMware environment.

3rd Line IT Support Engineer
Coventry
£35,000 - 45,000k dependent upon experience

Role Responsibilities

• Work with 1st and 2nd line engineers with escalated support problems
• Responsible for the BAU operations of the ParentPay group hosted applications both internally and externally
• Perform regular custom application releases to bespoke hosted software both in and out of hours
• Identify and deliver improvements to IT processes and systems including regular systems upgrades
• Identify opportunities to improve our service to our customer base, so that SLA's are exceeded and customer feedback is consistently high
• Assist the IT support manager with a continual capacity management process, ensuring any bottlenecks are identified and addressed before they impact

Skills Required

• Configuration and support of VMWare ESX environments
• Microsoft Active Directory configuration and support
• Microsoft Windows Clustering
• Microsoft Azure and AWS cloud hosting platform design and administration
• Microsoft SQL server experience
• Windows Server and desktop management and configuration
• Microsoft IIS web services administration and configuration
• VMWare and SQL backups experience

If you feel that you have the relevant experience for the role then please apply