Hardware Team Lead

Working within a Team of three dedicated Engineers to support a long-term project. Ensuring Customer expectations can be met within the planned parameters on timing, costs and use of available resources. Able to manage a Team of two Build/Imaging Engineers (This may rise to 8 Engineers during 2022).

Requirements

• Previous Team Leader/Managerial experience - Essential
• Highly proficient in MS Office especially Excel reporting - Essential
• Knowledge/Experience of a high-volume build project.
• Suitable security clearance or able to pass a security clearance check.
• Hardware break/fix or experience of an SCCM deployment project would be desirable.
• Attention to detail.
• Great administration skills.
• A Team player.

Responsibilities

• Ensure that customer expectations are being met and exceeded.
• Managing a Team of up to 8 Engineers.
• Responsible for the daily output to required daily/weekly targets.
• Ensure quality of delivery to clients to ensure client satisfaction.
• Installation and configuration of operating systems.
• Manage logging of hardware warranty events as necessary through to completion.
• Production of reports.
• Production of daily KPI's.
• Troubleshoot and diagnose hardware and software issues during builds.
• Effective communication to keep customer account teams fully appraised of all build and install activities. This includes senior project/account Managers
• Adhere to Health & Safety and Risk Management procedures during all activities
• Follow technical process and procedural documents.
• Reporting to the ITLM Hardware Engineering Manager.

Person Specification

• IT background and experience in enterprise deployment technologies would be desirable
• Minimum of 2 years managing a Team (2-8).
• Knowledge of health and safety standards and risk management.
• Knowledge of and understanding of best practice in carrying out installs.
• Experience participating in large scale projects and teams.
• Self-motivated.

Personal skills

• Able to work accurately, precisely and in an organised manner even under pressure.
• Good communication skills, able to maintain good communications with customers to ensure full understanding of customers' needs and issues.
• Teamwork skills. Works with and assists other team members, shares information and knowledge and willingly takes on new tasks.
• Produces high quality and accurate work under time pressure or volume of work.
• Able to demonstrate delivery of services to a standard required by the customer.
• Recognises own limitations and knows when to ask for assistance.
• Takes personal ownership for addressing problems and takes action appropriately.
• Able to effectively prioritise own workload and schedule tasks and activities on a daily basis to meet deadlines.