NWE Service Desk Specialist

Company description:

An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world's biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation.

Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfill their potential and really leave their mark.

Job description:

Role: IT Service Desk Analyst

Location: Atlas Business Park, Manchester (M22 5HF)

SUPPORTING A GLOBAL LEADER

Ready to grow your career in IT? We are looking for a confident, self-motivated Service Desk Specialist to provide support on our growing IT Service Desk to all BV North West Europe employees..

A multi-faceted organisation operating across numerous sites to deliver a wide variety of solutions to clients, Bureau Veritas delivers Testing, Inspection and Certification services to some of the biggest household names.

With more than 400,000 clients worldwide, we are a true global leader; helping to ensure the safety, quality and sustainability of parts, plant, properties and more. Our client list covers everyone from major retailers and petro-chemical companies, to global banks and international airports.

This is your opportunity to hone your skills, in a fast-paced environment that is anything but mundane. Backed by a competitive salary, excellent benefits package and career progression; this is your opportunity to join an award-winning employer.

TEAM PLAYER WITH INDIVIDUAL RESPONSIBILITY

Playing a vital part within a busy Service desk team, we are looking for someone with a passion for IT and excellent customer service skills to ensure that all IT support requests and incidents are raised and resolved within given SLAs.

Responsibilities include:

• Act as a single point of contact and receive calls from BV staff across North West Europe requesting assistance with their IT issues.
• Accurately log calls into the Bureau Veritas Service Desk System.
• Follow existing Service desk procedures to provide a 1st level support service to determine resolution and/or allocate to the relevant support group.
• Ensure the level of quality associated with logging of detail within tickets and updates is according to standards defined within the Service Desk
• Follow existing Service desk procedures to deal with new starters / leavers and role changes
• Achieve / maintain end to end SLA's for support calls.
• Provide a Project resource as required.
• Ensure clear communication and instruction to colleagues on IT related issues

HAVE YOU GOT THE RIGHT ATTRIBUTES?

• Previous job related experience
• GCSE Maths, English & IT (or equivalent)
• Knowledge of all IT Support principles, including Windows O/S, Microsoft Office & Lotus Notes (preferably).
• Excellent Customer Service Skills

Personal attributes include:

• Strong, resilient character
• Confident telephone manner
• Ability to prioritise and effectively time manage
• A genuine interest in computing

A GLOBAL LEADING ORGANISATION

Employing close to 66,500 employees across 140 locations worldwide, only Bureau Veritas can offer:

• Structured development programmes to help you fulfil your potential, including face to face and e-learning programmes
• The opportunity to contribute towards delivering excellence for high profile clients, including some of the world's most recognised brands
• A long list of awards recognition including Top Employer four years in a row and continued success in the RoSPA Occupational Health and Safety Awards

Plus:

• Comprehensive financial package including competitive salary and allowances, defined contribution pension, 25 days holiday plus Bank Holidays, various insurances including Private Health Insurance and other flexible benefits to suit individual requirements