Second Line Support - Oracle Specialist

Oracle Support Analyst remote role with occasional travel to Milton Keynes

Your new company

Your new company are a global, well known, logistics company with an office in the heart of Milton Keynes.

Your new role

As a Senior Oracle Functional Support Analyst it is your role to support the systems end users by resolving complex functional issues (second level), as well as performing regular activities to ensure high availability and high performance of the systems in scope.

You will also be a member of the Centre of Excellence (CoE) Oracle ERP Service delivery team where you will have responsibility for resolving production issues raised by users in the 1st and 2nd level of support on Oracle R11i/R12 and "Enabling Applications" where required. You will also perform continuous monitoring of systems' health - Oracle R11i (legacy) and R12 (currently v12.1.3 & v12.2.5) Outbound/Inbound Interfaces for Oracle R11i/R12) whilst providing backup support to the Enabling & Technical Services Team when required (Kofax/Markview, EiS, Blackline, APRO, Outbound/Inbound Interfaces for Oracle R11i/R12).

Key Responsibilities;

• Triggers/performs corrective actions in case of any deviation from normal systems' state is identified.
• Responsible for escalating production issues to the technical team/third parties if unable to resolve.
• Actively contributes to preventative activities and root cause analysis/resolution.
• Provides support to projects within the Centre of Excellence (CoE) when required.
• Provides support to projects transitioning to production.
• Monitor and maintain their own incident queues to ensure compliance with agreed ticket resolution (TRT) SLAs.

What you'll need to succeed

• Oracle EBS Basics - Able to navigate around Oracle EBS, change responsibilities, submit concurrent programs, etc. Good knowledge of Oracle workflow, users and responsibilities concepts, how it works, components involved.
• Oracle EBS Financials - Good knowledge and understanding of data flows and business processes within Oracle Financials. Good knowledge of underlying data structures of Oracle Financials
• Oracle EBS Purchasing - Understanding of data flows and business processes within Oracle Purchasing. Good knowledge of underlying data structures of Oracle Purchasing
• Experience of working with Third Party support systems e.g. My Oracle Support.
• Analytical Problem Solving - Able to use systematic approach in solving problems through analysis of problem and evaluation of alternative solutions.
• Stakeholder Orientation - able to manage stakeholders' expectations, and keep stakeholders informed;

What you'll get in return

11.25% bonus, 25 days holiday, pension scheme, medical cover, retail discounts, flexible working, training, development and secondments opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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