Automation Support Engineers

Automation Support Engineers

• 3 vacancies:
• Junior (1 year experience) - up to 30k
• Intermediate (2 years' experience) - up to £ 40k
• London / remote

Leading professional services industry is currently recruiting for some Automation Support Engineers to join their expanding team developing and supporting new and existing internally used AI (Artificial Intelligence) solutions.

Across the wider team they are exploring RPA, BPM, NLP, ML, OCR, and AI technologies to deliver Automated solutions for our business streams.

As an Automation Support Engineer / Automation Support Analystyou will be responsible for the day-to-day support of innovative, high quality Automation solutions. Through this role, you will have opportunities to extend your technical training and will give you the chance to work across a variety of Automation toolsets.

The successful Automation Support Engineer / Automation Support Analyst will assist with:

• Providing incident and problem management support across existing Automation processes.
• improve methods of operation and enhance the quality of deliveries.
• To be part of the team governing the deployment of new Automated processes into Production.
• To administer access to Production accounts and Virtual Machines.
• To manage and optimise the schedule of our Automated processes.
• To be an evangelist for Automation and to help identify new Automation opportunities across the business.
• To work closely with the Automation Development team to ensure that processes are developed to the highest possible quality level.
• Liaise with 3rd Party suppliers in the event of any escalations required.
• To proactively identify potential risks and issues across existing Automation processes
• To help deliver small changes to existing Automated processes that require amendments.

Essential experience for the Junior Automation Support Engineer / Automation Support Analyst ANY of the following - UiPath, ABBYY and Power Platform, Blue Prism, Automation Anywhere, Kofax

• Any knowledge of supporting the following tools would be advantageous (UiPath, ABBYY and Power Platform, Blue Prism, Automation Anywhere, Kofax or similar)
• Knowledge of the Software Delivery Lifecycle for IT projects
• Experience of working in Support role and with excellent troubleshooting skills
• Proven Customer Service experience and good communication skills with the ability to present technical details to a non- technical audience.
• Good written skills and with the ability to produce clear and concise documentation.
• The ability to work with a structured and methodical approach, combined with an enquiring mind.
• Any experience of support on both "On Premise" and "Cloud" infrastructure desirable.

For the more experienced position Automation Support Engineer / Automation Support Analyst; the following experience would be essential:

• Adept with supporting Automation technology such as UiPath, ABBYY, Power Platform, Blue Prism, Automation Anywhere, Kofax or similar.
• Experience of the Software Delivery Lifecycle for an Automation project
• Experience of working in Support role and with excellent troubleshooting skills
• Proven Customer Service experience and good communication skills with the ability to present technical details to a non- technical audience.
• Good written skills and with the ability to produce clear and concise documentation.
• The ability to work with a structured and methodical approach, combined with an enquiring mind.
• Any experience of support on both "On Premise" and "Cloud" infrastructure desirable.