Server Hardware Engineer

Our client is looking for their next Server Hardware Engineer to join their team!

Permanent Position
Location: South-east England
Salary: Competitive
Driving licence required Our new company

An opportunity has arisen for a Server Hardware Engineer to work with a large Independent Technology Partner in the Southeast of England, United Kingdom. Our client is trusted by large corporate and public sector organisations in assisting customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business.

Your new role
An opportunity has arisen for a Server Hardware Engineer to work onsite with a large corporate organisation in the South East of England, United Kingdom. Working to a 24/7 shift pattern Responsibilities Break fix server engineer working on HP, Dell and IBM servers, Server provisioning, Rack, stack and configure servers. Support Trainee DC Engineers when required. Troubleshoot hardware faults and arrange replacements. Install and decommission redundant equipment Provide expert hardware support Responsible for proactive updating of customer and resolution of service. Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre. Liaise with onsite support engineers and within other sites. Manage all incoming calls, emails to the data centre support function. Liaise with third party suppliers to report and escalate customer problems. Respond to customers within agreed SLA. Follow escalation processes; tickets to support management and other teams as required. Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.

What you'll need to succeed
To be successful we are looking for recent strong experience of repairing and ability to fault find and carry out full system inspections. Attention to detail will be key, with strong communication and teamwork skills as the various customers will have a wide variation of technical awareness and it will take someone with an adaptable style to be able to get and convey the right information.

What you'll get in return
As Europe's leading Independent Technology Partner, open doors to a range of opportunities for progression and offer a competitive salary with a fully flexible benefits scheme inclusive of this. We believe our client provides scope to advance your career and develop your professional skills, you'll have all the tools, information, and resources that you could possibly

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