Service Manager

Leading the full client facing software solution lifecycle from initial analysis through delivery, support and ongoing management for an international software solutions organisation as a software Service Manager. Who support employee well-being via remote / flexible working, training / funding of certifications and providing half day per week to be spent on personal development activities alongside an employee recognition programme.

As Software Service Manager responsibilities will include:

• Leading projects of varying scale to configure or reconfigure client accounts
• Partner with stakeholders and clients to understand, prioritise and orchestrate business objectives
• Research, analyse and troubleshoot client reported issues across multiple platforms and product lines
• Provide client-experience testing support for product releases
• Work directly with new clients as a technical expert for multiple platforms and products

I would like to talk to candidates who have worked across application support, requirement and solution analysis, implementation, stakeholder management within a customer facing environment. As either a Service, Implementation or Project manager. When not working remotely the role is based in Solihull and is paying a salary of up to £40k.

Experience preferred:

• Experience as a Software Service Manager, Project or Implementation Manager
• leadership background using Agile methods and including direct client engagement
• Intellectual curiosity and a passion for technical troubleshooting and for customer success
• Technical background using SQL and/or understanding of XML structure (preferred)

Benefits include:

• Part remote/hybrid working Free parking
• Free recreational activities
• Life Insurance
• Free Breakfast when on site
• Free Financial Advisor

If the opportunity to lead the full solution delivery as software service manager for an international business with offices in the UK, Europe and the USA is of interest then please respond to this advert with your details and we will review them and respond as soon as possible.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.