IT Support Technician / IT Service Desk Analyst

IT Support Technician / IT Service Desk Analyst required for my client based near Basingstoke for a permanent role paying £24-26k

You will be providing a mix of remote, face to face and phone support to a number of internal users.

Job Duties

• IT support, training, and orientation for new technology users.
• Identify, recommend, develop, and organise the implementation of help sheets, guides, and end user training etc.
• Identify, recommend, and develop how-to and general system documentation to share knowledge with, and support, the IT Service Desk team.
• Troubleshoot, or organise repair when necessary, for IT equipment.
• Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware.
• Track user inventory and status for desktop hardware and software throughout the Group.
• Maintain stock of IT equipment and accessories, purchase new or replacement equipment and parts, as necessary.
• Assist in identifying, analysing, and monitoring trends with requests and incidents.
• Escalate incidents and requests where appropriate and necessary to the Group IT Service Desk Supervisor.

IT Service Desk Skills

• Strong understanding of Windows Desktop Environments and AD.
• Experience supporting Windows desktop and peripherals environment.
• Strong customer service skills, incident analysis and prioritisation, and effective communication.
• Strong Microsoft products background knowledge.
• Network knowledge and troubleshooting skills (LAN, VPN, TCP/IP).
• Strong organisational and time management skills.
• Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.