Resource and Scheduling Manager

Founded in 2004, we are a forward thinking, ambitious Telecoms and IT provider, based on the South Coast.

Over the last 16 years, The Focus Group have grown to over 500 staff and a business with annual revenues exceeding £60m. We opened our new state of the art Head Office in Shoreham-By-Sea, July 2019.

Our brand-new HQ has proven to be a positive, fun and productive environment for our workforce. With the contemporary interior design, break-out areas, roof top terrace, games room and 'The Hut', our in-house canteen, employees are thriving in their jobs and having fun!

Now a top 100 UK company to work for and a top 10 Telecom business, we are looking for a manager role that is critical to the business.

This role is to ensure the effective and efficient running of the Engineering Logistics team, currently 7 employees. This role incorporates our Remote and Field Engineering capabilities across the Group and works closely with our Head of Engineering to facilitate cost effective methods of delivery across the country whilst maintaining high standards of Customer Service.

Principal Responsibilities:

• Working closely with the Head of Engineering and Head of Service Delivery, oversee the Coordination of the Field and Desk Engineers across the Group
• Manage the team and their progression and reviews.
• Ensuring Engineers are dispatched efficiently in conjunction with skill set and geographic location, where applicable.
• Assist in on boarding companies into the Focus Family from an acquisitions process, including aligning Engineering resources and pricing.
• Monitor, track and report on Delivery to Target performance within the Engineering Team.
• Working closely with our Purchasing Coordinator, highlight any future stock requirements ensuring Supplier issues and concerns are highlighted.
• Assist in the planning and roll out of Programmes and Multi Product Projects.
• Identify role responsibilities within the team and ensure it is structured to facilitate the delivery of service to our Engineers across the Group.
• Planning and Installations input into Service Delivery Operational Performance.
• Working with our Head of Engineering, manage our 3rd party contractor book and ensure the quality of their installs is tracked and upheld.

Essential Skills and Experience:

• Calm and organised to ensure workloads are managed effectively - it gets busy and challenges arise.
• Must be able to think strategically whilst also keeping a close eye on the here and now.
• Solid knowledge of locations across the UK - we need to know where we are sending engineers, their most efficient route or where to call upon 3rd party companies based on location.
• Confident when speaking to developers and 3rd
• Excellent communications skills both verbal and written.
• Accurate numeracy, written and data entry skills.
• Proficiency in:

• • MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
  • MS Word or similar (creating and maintaining procedures and manuals about how the department runs)

We offer lots of opportunities to develop and further our employee's careers offering training and personal development plans. We are a very sociable Company and regularly hold events such as Pub Quizzes, Sports Events, Awards Ceremonies and many more. We will continue to grow as a Company which will create exciting opportunities for employees of Focus Group.

If you can demonstrate the skills required above, please apply on-line today