Job Description
Description
CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
To learn more about what a career at CME Group can offer you, visit us at .
Primary responsibilities: Level II desk side endpoint & application support; primary escalation contact for lower level Desktop Engineers (DEs); large scope desktop hardware (h/w) troubleshooting requiring escalation to Leads and/or adjacent engineering depts.; perform R&D on desktop; desktop application troubleshooting/support/remediation; recommend & implement h/w process improvements/automation opportunities; leads enterprise tech. projects & dept. initiatives.
Principal Accountabilities:
• Ensures assets are assigned properly, working with department staff to ensure policies/procedures are followed through asset management.
• Leads major enterprise technical projects and department initiatives.
• Participates in R&D of new technology trends, such as self-service/automation.
• Participates in technical documentation.
• Provides administrative functions including the development and enforcement of procedural & technical documentation, IT policy recommendations, & hardware asset management.
• Provides expert level desk side and application support to all CME staff, ensuring hardware incidents beyond break/fix and desktop application support incidents are completed within standard SLA¿s.
• Provides technical guidance to lower level DEs & helpdesk staff in resolving Level II support issues.
Skills & Software Requirements:
Subject matter expert with MacOS, strong understanding of Windows. Lead or co-lead of at least 1 enterprise desktop systems administration tool.
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