1st Line ICT Support Engineer Apprentice

Employer description:

RCN Networks is a versatile managed service provider and one-stop-shop for business technology solutions.

From network integration to system support via our helpdesk, we offer a comprehensive range of managed I.T. services to benefit your business.

We are an extremely busy company with a large client base.

Overview:

We have an exciting opportunity with our office based in Harrogate, where we have an immediate requirement for a 1st line IT Support Engineer to join the team.

The position will be office based initially but will also require some onsite client visits for hardware installations or support where remote support is not possible.

Job type:

Full-time, Permanent.

Main role / Responsibilities:

In this role you will be the first point of contact for:

• Taking 1st line support calls
• Creating new user accounts, PC and laptop troubleshooting and setups
• Software installations
• Password resets

The role will be varied and there will be constant hands-on training from all experienced 2nd and 3rd line team members which will fast track your learning and position within the company.

You will also:

• Provide excellent customer service to customers
• Escalate issues to senior engineers

There will also be exposure to management of Microsoft 365, VOIP systems and project work.

Essential Requirements / Skills and Personal Qualities we are looking for:

• Excellent communication and customer service skills
• Excellent written and verbal communication skills
• Be a team player with great attitude and work ethics to match
• Eager and hungry to learn and progress
• Have the ability to multi-task
• Eagar and initiative / someone that asks for something to do rather than wait to be asked

Entry requirements:

You need to have 5 GCSE's

• Maths and English (or equivalents) at grades D or above
• 3x GCSE's (or equivalent) at grades A-C in any subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here.

https://Qualifications/UKQRS/Default.aspx

Benefits:

• Bonus scheme
• Pension contributions

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.