IT Technician

HAYS Technology are currently recruiting for an exciting 6 month role in Newcastle Upon Tyne. This is a fast paced role, assisting the organisation in a large roll out of hardware devices. Flexible on pay depending on experience, they are also open to part and full time hours. There is also scope for this role to evolve further and offer a permanent contract at the end of the initial period.

Key duties will include:

* Interpret and prioritise IT support requests, identifying incidents and problems.
* Be the daily contact for the Management Information System, MS Office 365 and other software used throughout the business, assisting in the development and implementation of enhancements.
* Provide responsive, helpful and quality service to computer users to the level that they require.
* Undertake specified daily tasks and make decisions relating to them to minimise the effect of any user problems.
* Set disk space and printer quota and monitor usage; manage access rights; monitor system logs.
* Liaise with suppliers of maintenance for computer hardware and software for the purposes of fault diagnosis and repair.
* Understand how computer systems are networked in order to provide support to users including administration and troubleshooting of network systems.
* Undertake installation of new and updated hardware and software as required; purchase computer consumables as required.
* Be familiar with and be able to support Windows Server based systems.
* Ensure that all computer equipment installations and movements are logged for inventory purposes.
* Be familiar with and be able to support computer suites.
* Prioritise own tasks on a day to day basis.

For more information, please don't hesitate to contact me!

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