IT Technical Support Specialist

IT Technical Support Specialist - with 2 + years' practical 1st line IT applications and operations experience, that includes some server, network and database management and administration, you'll perhaps now be looking to take the next step in your career?...if so, I'd like to hear from you and so discuss the following position…

This known services business, with operations around the world, wishes to appoint a 1st line IT Technical Support Specialist to their existing support team. Working closely with this team and indeed, third-party suppliers, your role will see you acting as first point of contact for IT based queries while assisting in achieving network service level agreements, high customer satisfaction, and the smooth introduction of application changes where required.

Reporting to the IT Services Manager, your role as IT Technical Support Specialist will also see you;

• Providing day to day 1st line operational IT support
• Diagnosing hardware and software malfunctions and escalating to 2nd/3rd line
• Maintaining incident logs and updates etc.
• Hardware configuration and deployment
• Monitoring and servicing network printers
• Application testing
• Certificate renewals
• Ad-hoc projects as directed

With a basic understanding of compliance and security standards, along with business continuity and disaster recovery, you'll ideally be ITIL Foundation qualified, or approaching qualification, and possess good all round organisational skills, along with good problem solving abilities.

As IT Technical Support Specialist, you'll be self-motivated, flexible, pragmatic and comfortable working in such a position based both from home or remote and on-site as required. Naturally, strong communication skills, written and verbal, are essential.

On offer in return is a salary of £25,000 - £30,000 per annum, negotiable subject to experience, and a wide range of benefits that include, but are not limited to:

• Generous contributory pension scheme
• Heavily reduced vehicle leasing or payment in lieu
• Healthcare
• 25 days annual holiday entitlement, plus statutory bank holidays
• Employee Assistance Programme

If you fit the above profile and would like to know more or apply for this IT Technical Support Specialist role, please forward your CV by applying today.