IT Support 2nd Line - Technical Analyst

Great opportunity for 2nd line technical analysts (IT support) for my client, a Global IT MSP, based in Plymouth.

Purpose of this role is to diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA's, providing onsite and remote desktop and server support, with the highest level of customer service, via email, telephone, and face to face. Managing ticketing systems responding to users' technical incidents/requests, escalate technical issues as required, working within a busy helpdesk environment. Mentor other team members and acting as escalation point for 1st line queries.

Having experience within a similar technical role, or Helpdesk environment you will be proficient in the use and support of:

• Microsoft Office/Client/Server/Exchange
• Active Directory / DNS,DHCP
• Printer Hardware, and network cabling
• Remote Desktop
• Email Relay and antispam

You will need the ability to work as part of a busy team and build positive relationships with customers, and you must have your own transport for client site visits.

Sal DOE - Looking to appoint ASAP