Application Support Salesforce / BlueMatrix

Company description:

Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively.

Job description:

London based Fund seek an Application Support Analyst for the Sales and Research Desk, you MUST have experience supporting Salesforce.com or SingleTrack Client Relationship Management (CRM). Any experience of BlueCurve or BlueMatrix Research Authoring & Distribution systems would be advantageous. Solid background in Microsoft Office 365 applications (Excel, Excel Macro's, Word and to a lesser extent Power Point) and Database principals and Basic SQL would be advantageous. Previous experience of supporting Event Management systems (Dealogic Eventmanager) although not mandatory. Excellent verbal and communication skills and ability to liaise with people at all levels. Support daily IT activities for Sales & Research users in a busy Broker Dealer environment. Support 200+ user base of existing Client Relationship System based on Salesforce and SingleTrack platform. Support of the firm's Research (BlueCurve) Authoring and Distribution Systems which would involve maintaining access to numerous Research Portals. Conduct technical diagnosis of operational problems and work with local, external and Global Teams to resolve issues in a timely manner. Work closely with Global Application Teams and external vendors to implement new solutions. Assist with Global Rollouts of new applications and train new users in usage of specific applications.