IT Technical Support Engineer / Software Support Analyst

IT Technical Support Engineer / Software Support Analyst required for my client based in Liss, near Petersfield for a permanent role paying £18-22k

My client offers hybrid working (2-3 days per week at home)

You will need own transport.

You will be working as part of a team within the operations department, you will be providing support to a large client base through email and on the telephone.

Your role will involve working closely with other departments including Sales, R&D and Development as well as speaking with clients and 3rd party suppliers.

Day to day responsibilities will include:

• Working alongside the existing Support team to respond and resolve support tickets within SLAs.

• Aid the Implementation Consultants by assisting where necessary on implementations, following up with IT and clients as required and take part / lead in client training.

Full training will be provided, however an interest or base knowledge in databases and SQL would be advantageous.

Ideal Candidates will have the following:

• Experience of working within Technical Support

• Interest in Coding and database management

• Excellent written and verbal communication skills

• Degree or equivalent in IT related discipline