Temporary Junior System Support Analyst

Our client is passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimisation of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda.

They are currently looking for a Temporary Junior System Support Analyst to join their busy team in Shipley, West Yorkshire.

The focus of this role is to support the Systems Manager to maintain all aspects of the IT infrastructure. You will take ownership for incidents and escalate them where necessary to see them through to resolution.

Junior System Support Analyst Duties:

• Serving as the first point of contact for IT support within the organization
• Logging, prioritizing, and processing support calls through the internal helpdesk
• Installing, configuring, and maintaining software and hardware components of computer, mobile and networking systems
• Planning and undertaking scheduled maintenance, patching and upgrades
• Setup and ongoing admin of user accounts and security access
• Investigating, diagnosing, and resolving software and hardware faults
• Maintaining and updating technical documentation regularly
• Stock management and asset control of all IT hardware
• Proactive monitoring of systems for alerts
• Ongoing maintenance of system backups.

Junior System Support Analyst Requirements:

• Good problem solving/troubleshooting skills
• Strong interpersonal and communications skills, both written and verbal
• Excellent customer service skills
• Ability to provide advice to non-technical aware end users
• Organized with good time management skills
• A 'can do' attitude to challenging issues
• Excellent planning, organizational and administrative skills
• Good working knowledge of Microsoft products including Office 365, Windows 10, Active Directory, Windows Server, and Exchange
• Knowledge of network infrastructure including TCP/IP
• A minimum of 2-3 years proven experience in an IT support role (1st/2ndline)

Desirable:

• Experience administering Microsoft server environments (2012 R2, 2016, 2019)
• Knowledge of VMWare
• Knowledge of Veeam Backup and replication software
• A Solid understanding of advanced networking, including VPNs and VLANS
• Exposure to MS Azure.

About the Company:

Our client is one of the UK's largest, most experienced, and capable providers of prepayment, metering and other related services to community and district heating schemes. They make a success of schemes owned by local authorities, housing associations and private landlords. They help to optimize energy efficiency, keep costs fair, and protect the most vulnerable residents from fuel poverty.

They are passionate about helping their customers and communities live sustainable lives now and in the long term. They are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions they build, and through the continuous optimization of the networks they operate, they are instrumental in the delivery of the UK's Climate change agenda.

If you think you are suitable for the Temporary Junior System Support Analyst role then please apply today!