Senior 2nd Line Support Engineer

Role: 2nd Line Support & Pre-Sales Engineer - Microsoft

Location: South East London / Kent

Salary - Up to £40,000 DOE Plus benefits

Great opportunity to join a growing and ambitious IT reseller with a drive to develop a managed services business stream and help define our cloud offerings.

My client works closely with the likes of HPE, Dell EMC, VMware, Microsoft and many others. Their expertise is in servers, storage and virtualisation.

Joining a small and focused team you will have a lot of opportunity to develop new skills and take a leading role in the managed services business.

Job Role

In this role you could be involved in a number of different functions, providing great variety within the position. There are two main functions, one is supporting the sales team technically, helping design customer solutions, verifying quotations technically and dealing with suppliers. The second is managing and supporting customers environments remotely. This would primarily focus around Microsoft technologies.

Experience of the following technologies are required

• Microsoft Windows Server 2012 and above skills, including Active Directory
• Microsoft Hyper-V
• Experience of Microsoft SharePoint
• Experience of backup solutions like Veeam
• Experience of Microsoft SQL server
• Knowledge of Microsoft SCCM a bonus
• Knowledge of Microsoft Intune and Autopilot a bonus
• Knowledge of Microsoft Azure or AWS a bonus
• Knowledge of Office 365
• VMware ESX design, installation and administration would be a bonus
• Continuum RMM experience would be a benefit (now Connectwise)
• Proven experience in troubleshooting and resolution
• Good time management skills, self-disciplined, can work as a team and independent
• Excellent communication skills, written and verbal
• Basic Networking knowledge, to cover DNS, Routing and Firewall's

Outline of Tasks - 95% remotemay require several Onsite visits per Customer per Quarter

• Creating Gold images for specific teams to be rolled out (Staff and Contractors)
• Patch Management of Windows environments
• Patching of Physical Hardware that manages the environment
• Creating shares and providing access roles based on employee access level
• Daily monitoring and management of a Windows environments
• Creating LUN's and sharing them out to relevant VM's
• May require some out of hours work
• Windows 10 and Windows Server Log analysis for fault finding
• Monitoring backups on a daily and weekly basis
• Management of various Firewall solutions

Travel

The role is office based primarily at my clients office nr Dartford. You will be required to work on customer sites, travel to customer meetings, training and supplier events.