1st Line Support

Based in our Essex Office, you will be part of a small focused portfolio team within our Customer Service Department providing desktop support to our clients. You will be expected to handle between 10 - 15 inbound telephone calls a day and resolve a comparable number of client facing issues.

While the customer base is almost entirely Microsoft based, the variety of solutions and infrastructures you will be exposed to vary from legacy SMB environments through to full cloud systems that leverage Azure and Office 365.

There will be a comprehensive training program in place for your first three months of employment with ongoing technical and soft skill training as part of your ongoing role.

Company Profile
My client is one of the largest Managed Service Provides in the South of England offering the right candidate an excellent opportunity for growth, promotion and the chance to contribute to the development of the company. They provide state of the art technical solutions for small and medium sized business (SMEs) providing hardware, software, security and ongoing services to customers in the UK and around the world.

General Skills & Experience
* Minimum 1 year experience on helpdesk support or similar IT support role (ideally in a commercial environment), beneficial.
* Strong customer care and client facing skills.
* Good verbal and written communications skills.
* Excellent telephone manner.
* Organised, focused and rigorous.
* Proven problem solving skills.
* Able to work in a team environment.
* Must have desire and ability to develop new skills on the job.
* Strong team focus and ability to work with and without direct supervision.

Attitude
* Is passionate about Customer Service.
* A desire to contribute to a diverse work environment.
* Displays an aptitude for working smart as opposed to simply working hard.
* Able to work constructively with their colleagues to build success for both our business and our clients.
* Mature "can do" attitude in a professional environment.
* Sense of humour.

Technical Skills - An awareness of:
* Domain joined desktop environments - Active Directory, Roaming Profiles, Group Policies.
* Microsoft Windows 8 to 10.
* Office 2013 - 2019 - especially Outlook.
* Office 365 - All features.
* PC Hardware troubleshooting and optimisation.
* Network Printers.

Benefits
* Flexible working - on completion of probation the option to work up to 50% of your time remotely.
* Contributory pension scheme.
* Multi-disciplined training program (provided both on the job and in a classroom environment), offering the chance to obtain industry recognised certifications.
* Internal progression opportunities.