Systems Administrator

Signature Recruitment have an excellent permanent opportunity to join our client, a medical membership organisation for a CRM Systems Administrator to work with MS Dynamics operations and improvements. The CRM Systems Administrator will be a super user of MS Dynamics and able to suggest more efficient ways of using data, workflows and reports.

If you have excellent communication skills in order to liaise internally regarding business improvements that are required then this role would be an excellent fit for you. An acute attention to detail and methodical approach to data cleansing will also be required.

CRM Systems Administrator Main Responsibilities:

• Ensure that the data in the CRM is accurate.
• Work with the organisation as a system champion; train people to ensure CRM is understood by new and existing users; help the system grow and evolve
• Assess options for optimising and configuring the system
• Review, assess and prioritise requests for improvement / change requests with the CRM Development Manager
• Field support requests; answering the questions or handing over to the supplier helpdesk and working with them through to resolution
• Administer configuration changes
• Take responsibility for changes to: dashboards, views, business processes, workflows and dialogs, templates, reports, fields and forms
• Develop strategic dashboards and KPI reporting tools
• Ensure data integrity and accuracy around reporting
• Attend meetings with staff members and teams to review upcoming issues, items and training
• Liaise with third party support Partners to resolve issues and to develop any new features
• Create test plans, scripts and carry out general testing to ensure changes will not have an impact on the system
• Set up security parameters and undertake audits as required
• Creation of new user guides to support new processes and releases
• Ensure data security an protection is maintained at all times in line with GDPR

CRM Systems Administrator Essential Skills and Experience:

• Previous experience implementing business improvements and customisations using MS Dynamics
• Excellent communication skills and able to liaise across all business levels
• Minimum 2-3 years experience working with MS Dynamics
• A high attention to detail when working with large data sets

If you possess the correct skills and experience please apply today!

Whilst we will endeavour to contact you following your response due to the high volume of applications this cannot always be possible. If you have not had notification within 7 days unfortunately your application has not been successful but we will keep your details on file for future opportunities.