IT Engineer

Recruit 121 are working exclusively with a long standing London based client to recruit 2 IT Engineers for the expanding IT Department. This is a great role if you have 2/3 years experience as a 2nd line engineer and especially if you have worked in schools. This role will both be rewarding and has the opportunity to progress.

Job Purpose

The IT Engineer is a pivotal role that will play a crucial part in the delivery of the 3 schools' IT systems and in the implementation of the IT strategy and vision. The IT Engineer will work collaboratively with other colleagues supporting the 3 schools and with a 3rd party IT service provider managing elements of the infrastructure.

The IT engineer will be responsible for the support and management of all aspects of the school's computer network infrastructure & connected devices. The IT Engineer will be expected to take his/her own initiatives to resolve problems and propose solutions. He/she will also be involved in implementing projects and provide recommendations for improvement of the IT landscape of the schools. He/she will be responsible for providing excellent customer focussed IT support for users, high availability of secure IT systems & services to provide a high-quality service for staff and pupils.

The responsibilities of the IT Engineer may change depending on schools' requirements.

The IT Engineer will work in a matrix environment reporting to the schools' managements as well as to the compaines IT Management.

Responsibilities

• Responsible for the IT function across the schools including the support, provision and maintenance of all the schools' IT systems, network, and communications infrastructure on a day-to-day basis.
• Managing and implementing IT Infrastructure, systems and processes such as provisioning and migrating servers, OS upgrades, database implementation
• Managing and maintaining the IT infrastructure consisting of Windows/Apple servers, virtual servers, storage devices, network switches and routers, WiFi network, firewall devices, Active/Open Directory and other systems
• Managing end-user hardware provisioning, updates, security, connectivity, and configuration (Windows 10/MacOS/iOS/Android). As the schools are mainly using Apple devices, network and servers, knowledge of Apple devices is mandatory
• Supporting (as and if required by the school), business critical solutions (SW and HW) including the school MIS (iSAMS) and safeguarding solutions (CPoms) and other applications (training will be provided)
• Providing end-user support and training regarding IT software, systems and processes to users in-person and remotely
• Managing 3rd party suppliers and ensure cost efficient procurement of hardware and services
• Contributing to decisions on IT budgeting as well as forecasting and recommendations on IT strategy
• Managing licences and support contracts on hardware and software
• Managing, maintaining and developing IT security and compliance policies

Required qualifications and experience:

• Demonstrated experience as 2nd level IT engineer/system administrator in education sector preferred
• Experience in supporting users and pupils on daily basis
• Strong knowledge of End-user computing devices including HW/SW support, installation, configuration, and deployment of laptops, desktops, tablets and smartphones
• Strong knowledge of MDMs such as Jamf School, Meraki and inTune
• Good knowledge of Apple infrastructure and network services. Windows Server background with knowledge of AD, DNS, DHCP, VMware
• Knowledge of network device administration (switches, Wi-Fi devices, network controllers, routers)
• Knowledge of media Audio/Visual devices (Projectors, Interactive TVs)
• Networking knowledge -TCP/IP, DNS, VLAN, VPN, SSL & IPSec
• Knowledge of Google classroom and G Suite, Microsoft 365 Administration and Email support
• Web hosting - App Services, IIS, Apache, Cpanel, Wordpress, Domains (preferred)
• Security - Firewall, AV, WebFilters, Security policies
• Experience with VOIP Comms and other telephony beneficial
• Demonstrate good communication and organizational skills and proactive attitude

Safeguarding Responsibilities

• To comply with safeguarding policies, procedures, and code of conduct
• To demonstrate a personal commitment to safeguarding and pupil/colleague wellbeing
• To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy.
• To engage in safeguarding training when required

Package:

• Salary £30 -£35k
• Free Lunch
• Free Parking
• Bonus

This is a fast moving role so please send in your CV's to be reviewed and to set up interviews in the next few weeks