Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Tuesday 4 August 2026
Interviews will be held in person at our offices in Hale Village on Monday 17 August 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
20/07/2026
Full time
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London.
We have an opportunity for an experienced data analyst to work with Newlon’s Business Intelligence Lead ensuring that all data is accurate, reliable and trusted enabling the delivery of quality reports.
To include:
Business intelligence – gathering data and ensuring data quality to provide residents, colleagues and decision makers with accurate information.
Reporting – creating engaging and informative reports and present findings to decision makers to support the delivery of excellent services, the maintenance of high-quality homes and the ability to make efficient and effective decisions.
Benchmarking – comparing Newlon’s performance with other organisations to demonstrate areas of good practice and identify opportunities for improvement.
Insight – applying your critical thinking and communication skills to interpret data, identify trends and anomalies, and provide high-quality analysis.
You will work in partnership with the IT and service teams and provide ongoing assurance to managers and senior leaders with regards to data quality and improvement.
With proven experience of working in a data driven environment on large datasets, you will have strong analytical and critical thinking skills, along with strong Microsoft Excel skills and a naturally inquisitive approach to problem-solving. You will have proven experience of data entry into IT systems using a variety of computer databases, an eye for detail and a thorough understanding of data analysis and data modelling.
In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
For further information and details of how to apply, please visit our website:
www.newlon.org.uk/vacancies
Closing date: 23:59 on Tuesday 4 August 2026
Interviews will be held in person at our offices in Hale Village on Monday 17 August 2026
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
20/07/2026
Full time
The Business Systems Architect serves as the strategic technical lead for the business's core systems and digital transformation.
The core purpose of this role is to design, implement, and optimise enterprise-wide technology solutions that actively drive business change.
Enhancing critical platforms such as IFS Cloud, EDI, and modern API integration, as well as pioneering new capabilities like AI and advanced barcoding / QR integration, the Business Systems Architect ensures our technology infrastructure robustly supports operational efficiency, supply chain visibility, and Rodda's future growth.
This role acts as the bridge between complex technical requirements and tangible business outcomes. What are we looking for?
System Architecture and Integration
Lead the architectural design, administration, and continuous improvement of IFS Cloud .
Lead the Systems and Process team with collaborative inter-departmental working.
Architect, develop, and maintain secure API integrations between internal systems, legacy applications, and third-party platforms.
Enhancement of existing platforms into standardised mandatory business processes.
Oversee existing and potentially new EDI solutions to ensure seamless, automated data flow with our supply key customers whilst planning for enhanced connectivity in both forecasting and supply chain.
Maintain a holistic view of the company's technical architecture, ensuring all systems communicate effectively and securely.
Innovation and Business Change
Act as a primary driver for technology-driven business change, partnering with department heads to translate complex business challenges into clear technical requirements.
Drive the exploration, evaluation, and implementation of AI integrations both Generative and Agentic to optimise manufacturing, supply chain, and administrative processes. Develop where necessary but lead towards success.
Lead barcoding integration initiatives to enhance traceability, inventory management, and factory-floor efficiency with future work on the Hyper-traceability initiative and QR code replacement
Champion new technologies and agile methodologies to keep the business at the forefront of industry.
Project Leadership and Support
Design future operating models for new technology deployments, ensuring successful end-to-end delivery.
Compile comprehensive architectural documentation, system workflows, and integration maps.
Provide high-level (3rd line) escalation support and technical mentorship to the wider IT Helpdesk and System & Process teams.
Be part of the on-call rota supporting the business and employees.
Ensure all architectural designs comply with internal data security, GDPR DPO, and disaster recovery standards.
Work closely with Suppliers to deliver solutions to projects whilst maintaining a high-level of technical documentation.
2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!
28/07/2026
Full time
2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!
Radiant Financial
Newcastle Upon Tyne, Tyne And Wear
Graduate Data Analyst Location: Gateshead / North East (Hybrid) Salary: £25,000 £32,000 + Benefits Kickstart Your Career in Data Radiant Financial are building a modern data platform (Project Helios on Microsoft Fabric) and we're looking for a Graduate Data Analyst to join our growing Technology & Data team. This is a genuine graduate development opportunity with hands-on experience, mentoring, and a clear pathway into Data Engineering / Analytics Engineering. If you're curious, analytical, and motivated to learn quickly, we would love to hear from you. What You ll Gain A structured graduate development scheme with clear progression Mentorship from an experienced Senior Data Engineer Early responsibility with real business impact A defined pathway into Data Engineering or Analytics Engineering Exposure to a modern tech stack including: SQL, Python, Power BI, Microsoft Fabric and Azure About the Opportunity You will begin with broad exposure across data systems, including testing, validation and analysis, before progressing into a more specialised data role. This approach builds a strong foundation and sets you up for long-term success. What We're Looking For Essentials: 2:1 or above in a numerate or data-focused degree (e.g. Computer Science, Data Science, Mathematics, Statistics, Engineering) Strong analytical and problem-solving skills Working knowledge of SQL (joins, filters, aggregations) Understanding of relational databases and structured data Good Excel skills High attention to detail and commitment to data accuracy Strong communication skills, both technical and non-technical A proactive attitude with a genuine desire to learn Desirable: Experience with Power BI or similar reporting tools Basic knowledge of Python or DAX Exposure to Azure, Microsoft Fabric or cloud data platforms Awareness of data quality processes, validation or testing Experience or interest in financial services or regulated environments What You'll Be Doing Build and maintain reports and dashboards used across the business Write SQL (and develop Python and DAX skills) for reporting and data extraction Perform data quality checks and reconciliations across key datasets Investigate discrepancies and ensure data accuracy and reliability Test and validate reports, data models and system changes Support KPI and management information reporting for stakeholders Document data definitions and reporting logic Assist with data ingestion and transformation within Microsoft Fabric Contribute to automation and continuous improvement initiatives Why Join Us? We believe people do their best work when they feel supported, valued, and part of a positive culture. At Radiant, you ll benefit from: Work-life balance: Early finish every Friday at 2:15pm, plus flexible hybrid working, with only one day in the office required. Generous holiday package: 28 days annual leave + bank holidays, plus your birthday off. Financial security : 4x salary death-in-service cover, up to 5 years income protection, and 5% employer-matched pension contributions. Health & wellbeing: MediCash benefits including 24/7 GP access, mental health support, and retail discounts. Professional growth: Ongoing training and career development through the Radiant Academy. Friendly team culture: Join a collaborative, approachable group of professionals who value both excellence and support. Ready to Apply? If you are a graduate looking to build a long-term career in data, apply now and join a team where you can learn quickly, grow your skills, and make an impact from day one.
28/07/2026
Full time
Graduate Data Analyst Location: Gateshead / North East (Hybrid) Salary: £25,000 £32,000 + Benefits Kickstart Your Career in Data Radiant Financial are building a modern data platform (Project Helios on Microsoft Fabric) and we're looking for a Graduate Data Analyst to join our growing Technology & Data team. This is a genuine graduate development opportunity with hands-on experience, mentoring, and a clear pathway into Data Engineering / Analytics Engineering. If you're curious, analytical, and motivated to learn quickly, we would love to hear from you. What You ll Gain A structured graduate development scheme with clear progression Mentorship from an experienced Senior Data Engineer Early responsibility with real business impact A defined pathway into Data Engineering or Analytics Engineering Exposure to a modern tech stack including: SQL, Python, Power BI, Microsoft Fabric and Azure About the Opportunity You will begin with broad exposure across data systems, including testing, validation and analysis, before progressing into a more specialised data role. This approach builds a strong foundation and sets you up for long-term success. What We're Looking For Essentials: 2:1 or above in a numerate or data-focused degree (e.g. Computer Science, Data Science, Mathematics, Statistics, Engineering) Strong analytical and problem-solving skills Working knowledge of SQL (joins, filters, aggregations) Understanding of relational databases and structured data Good Excel skills High attention to detail and commitment to data accuracy Strong communication skills, both technical and non-technical A proactive attitude with a genuine desire to learn Desirable: Experience with Power BI or similar reporting tools Basic knowledge of Python or DAX Exposure to Azure, Microsoft Fabric or cloud data platforms Awareness of data quality processes, validation or testing Experience or interest in financial services or regulated environments What You'll Be Doing Build and maintain reports and dashboards used across the business Write SQL (and develop Python and DAX skills) for reporting and data extraction Perform data quality checks and reconciliations across key datasets Investigate discrepancies and ensure data accuracy and reliability Test and validate reports, data models and system changes Support KPI and management information reporting for stakeholders Document data definitions and reporting logic Assist with data ingestion and transformation within Microsoft Fabric Contribute to automation and continuous improvement initiatives Why Join Us? We believe people do their best work when they feel supported, valued, and part of a positive culture. At Radiant, you ll benefit from: Work-life balance: Early finish every Friday at 2:15pm, plus flexible hybrid working, with only one day in the office required. Generous holiday package: 28 days annual leave + bank holidays, plus your birthday off. Financial security : 4x salary death-in-service cover, up to 5 years income protection, and 5% employer-matched pension contributions. Health & wellbeing: MediCash benefits including 24/7 GP access, mental health support, and retail discounts. Professional growth: Ongoing training and career development through the Radiant Academy. Friendly team culture: Join a collaborative, approachable group of professionals who value both excellence and support. Ready to Apply? If you are a graduate looking to build a long-term career in data, apply now and join a team where you can learn quickly, grow your skills, and make an impact from day one.
1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!
28/07/2026
Full time
1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!
Consolidation & Reporting Analyst Salary: Negotiable Location: Hybrid- Flexible Location Hours: 40 hour per week When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Support the monthly, quarterly, and annual financial data consolidation process including forecasts and budgets. Ensure the accuracy, completeness, and timely submission of consolidated financial information. Work closely with various regional contacts to gather, validate, and reconcile reported data. Prepare ADHOC summary reports and variance analysis for review as requested by the Planning and Reporting Controller and senior management. Design, build, and maintain complex spreadsheet models for data collection, reporting, and analysis. Develop standardised reporting templates for internal stakeholders to improve data consistency and reporting efficiency. Ensure spreadsheet models are user-friendly, well-documented, and contain appropriate controls and error-checking mechanisms. Identify opportunities for automation and improvement in the data consolidation and reporting workflows. Document existing processes and develop training materials for users on new or updated reporting tools and spreadsheets. Assist in the implementation of new systems or tools related to financial planning and reporting What we're looking for: Essential Intermediate reporting skills including some understanding of finance principles Advanced proficiency in spreadsheet software (Google Sheets and/or Microsoft Excel) including pivot tables, advanced formulas, and data visualization. Experience of preparing and delivering reports that require multiple inputs Well organised and self-motivated; able to work accurately to tight deadlines unsupervised Proactive and forward thinking mindset Excellent attention to detail Strong problem solving ability Excellent interpersonal skills and can build strong stakeholder relationship and collaborate effectively with senior leaders and team members in multiple groups Desirable Experience with VBA, Macros, or other advanced coding languages. Knowledge of VBA, Macros, Google Apps Script, Workday Drive, or other advanced coding languages. Experience of Workday and Adaptive What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
28/07/2026
Full time
Consolidation & Reporting Analyst Salary: Negotiable Location: Hybrid- Flexible Location Hours: 40 hour per week When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Support the monthly, quarterly, and annual financial data consolidation process including forecasts and budgets. Ensure the accuracy, completeness, and timely submission of consolidated financial information. Work closely with various regional contacts to gather, validate, and reconcile reported data. Prepare ADHOC summary reports and variance analysis for review as requested by the Planning and Reporting Controller and senior management. Design, build, and maintain complex spreadsheet models for data collection, reporting, and analysis. Develop standardised reporting templates for internal stakeholders to improve data consistency and reporting efficiency. Ensure spreadsheet models are user-friendly, well-documented, and contain appropriate controls and error-checking mechanisms. Identify opportunities for automation and improvement in the data consolidation and reporting workflows. Document existing processes and develop training materials for users on new or updated reporting tools and spreadsheets. Assist in the implementation of new systems or tools related to financial planning and reporting What we're looking for: Essential Intermediate reporting skills including some understanding of finance principles Advanced proficiency in spreadsheet software (Google Sheets and/or Microsoft Excel) including pivot tables, advanced formulas, and data visualization. Experience of preparing and delivering reports that require multiple inputs Well organised and self-motivated; able to work accurately to tight deadlines unsupervised Proactive and forward thinking mindset Excellent attention to detail Strong problem solving ability Excellent interpersonal skills and can build strong stakeholder relationship and collaborate effectively with senior leaders and team members in multiple groups Desirable Experience with VBA, Macros, or other advanced coding languages. Knowledge of VBA, Macros, Google Apps Script, Workday Drive, or other advanced coding languages. Experience of Workday and Adaptive What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Business Analyst Brent £ 33.67ph Full time Job Purpose: To support the delivery of the Digital Transformation Programme through implementation of a range of analysis and solution design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business focussed solutions and consolidating customer insight. This role will support an ambitious schedule of workshops, and take responsibility for the production of all workshop outputs to a high level of quality. This includes minutes, actions, ideas and suggestions. The role will analyse the information to produce business requirements, and to record risk, issues and actions, for use by the programme. To work with the digital transformation team and various services to convert workshop notes, sketches and process maps into user stories. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
28/07/2026
Contractor
Business Analyst Brent £ 33.67ph Full time Job Purpose: To support the delivery of the Digital Transformation Programme through implementation of a range of analysis and solution design activities, spanning a wide range of services. This role carries a broad range of responsibilities, including researching and analysing statistical data; customer journey mapping, designing and documenting work-streams and process flows; compiling trends, performance reports and analyses; developing business focussed solutions and consolidating customer insight. This role will support an ambitious schedule of workshops, and take responsibility for the production of all workshop outputs to a high level of quality. This includes minutes, actions, ideas and suggestions. The role will analyse the information to produce business requirements, and to record risk, issues and actions, for use by the programme. To work with the digital transformation team and various services to convert workshop notes, sketches and process maps into user stories. To find out more information please contact (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency
Overview This is a hands on security position within the Information Security group, focused on ensuring consistent, measurable end to end delivery of security services. The successful candidate will develop and deploy capabilities that protect enterprise systems and data through the necessary security controls and tools, supporting a fast paced, technology forward environment that includes early adoption of cloud services. Responsibilities Support a Technology Vendor Management program, ensuring technology risk reviews across multiple disciplines, monitoring renewals and savings opportunities. Participate in risk reviews of the IT control framework (NIST CSF, CIS, ITIL, ISO 270001, etc.). Conduct thorough vendor, product and application security assessments in partnership with systems owners to integrate security early during the project lifecycle. Partner with business groups to review workflows, producing output to enhance security processes in support of those workflows. Coordinate, across service owners, the implementation of core security integrations (SSO, event logs, secrets, alerting, threat modeling and backup/recovery) with applications developed in house and in externally/SaaS hosted environments. Ensure the security considerations identified are implemented and solutions are configured securely. Coordinate with IRM leadership to develop and deliver key security metrics, ensuring technical security controls meet desired objectives and demonstrating measurable effectiveness. Qualifications At least 3+ years' experience in Information Technology. At least 2 years' experience in cybersecurity risk management. Bachelor's or master's degree in a relevant field. Strong analytical skills in conducting due diligence to identify, assess and prioritise vendor risks. Familiarity with information security frameworks (NIST, ISO27001), data privacy regulations (GDPR, CCPA), and information security certifications (SOC, ISO, PCIDSS, FedRAMP). Experience coordinating technical integrations for security tooling and processes. Ability to review complex systems architectures to identify key security integration opportunities. Produce comprehensive written security assessments of vendor security postures. Experience using security analytics tooling to produce operational metrics and dashboards. Strong understanding of the fundamental operations of servers, operating systems, cloud applications and infrastructure. Core skills in cybersecurity fundamentals and third party risk management. Familiarity with third party risk management tools/processes such as One Trust, SIG or similar GRC platforms. Hands on experience in Azure, AWS cloud environments and familiarity with core cloud services and architecture. Familiarity with core security concepts of single sign on (e.g., PingFed, SAML), identity and access administration (Active Directory, Azure AD, AWS IAM), event management (Splunk). Expertise in Microsoft Office suite and JIRA. Equal Opportunity Employer Creative Artists Agency ("CAA") is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of its zero tolerance approach to discrimination in any form, applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.
28/07/2026
Full time
Overview This is a hands on security position within the Information Security group, focused on ensuring consistent, measurable end to end delivery of security services. The successful candidate will develop and deploy capabilities that protect enterprise systems and data through the necessary security controls and tools, supporting a fast paced, technology forward environment that includes early adoption of cloud services. Responsibilities Support a Technology Vendor Management program, ensuring technology risk reviews across multiple disciplines, monitoring renewals and savings opportunities. Participate in risk reviews of the IT control framework (NIST CSF, CIS, ITIL, ISO 270001, etc.). Conduct thorough vendor, product and application security assessments in partnership with systems owners to integrate security early during the project lifecycle. Partner with business groups to review workflows, producing output to enhance security processes in support of those workflows. Coordinate, across service owners, the implementation of core security integrations (SSO, event logs, secrets, alerting, threat modeling and backup/recovery) with applications developed in house and in externally/SaaS hosted environments. Ensure the security considerations identified are implemented and solutions are configured securely. Coordinate with IRM leadership to develop and deliver key security metrics, ensuring technical security controls meet desired objectives and demonstrating measurable effectiveness. Qualifications At least 3+ years' experience in Information Technology. At least 2 years' experience in cybersecurity risk management. Bachelor's or master's degree in a relevant field. Strong analytical skills in conducting due diligence to identify, assess and prioritise vendor risks. Familiarity with information security frameworks (NIST, ISO27001), data privacy regulations (GDPR, CCPA), and information security certifications (SOC, ISO, PCIDSS, FedRAMP). Experience coordinating technical integrations for security tooling and processes. Ability to review complex systems architectures to identify key security integration opportunities. Produce comprehensive written security assessments of vendor security postures. Experience using security analytics tooling to produce operational metrics and dashboards. Strong understanding of the fundamental operations of servers, operating systems, cloud applications and infrastructure. Core skills in cybersecurity fundamentals and third party risk management. Familiarity with third party risk management tools/processes such as One Trust, SIG or similar GRC platforms. Hands on experience in Azure, AWS cloud environments and familiarity with core cloud services and architecture. Familiarity with core security concepts of single sign on (e.g., PingFed, SAML), identity and access administration (Active Directory, Azure AD, AWS IAM), event management (Splunk). Expertise in Microsoft Office suite and JIRA. Equal Opportunity Employer Creative Artists Agency ("CAA") is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of its zero tolerance approach to discrimination in any form, applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Robert Half are looking for a IT Business Analyst to support business and technology change across a complex, highly regulated environment in Bedford. You'll work closely with stakeholders to gather requirements, improve processes, and help deliver solutions that drive operational efficiency, security, and business growth Key Responsibilities Conduct discovery sessions and analyse technical and operational environments. Gather, document, and manage business and technical requirements. Create process maps, logical diagrams, and operational documentation. Assess systems, applications, and business processes to identify areas for improvement. Define acceptance criteria and support solution delivery. Perform feasibility and impact assessments for change initiatives. Maintain and prioritise requirements backlogs. Engage with stakeholders across technology, operations, project management, and leadership teams. Support continuous improvement and business transformation activities. Skills & Experience Essential Strong business analysis experience. Requirements elicitation and management expertise. Process analysis and process improvement experience. Strong data analysis skills. Excellent stakeholder engagement and communication skills. Proficiency with Microsoft Office applications. BCS Diploma (or equivalent Business Analysis qualification). SC Clearance or ability to obtain clearance. Desirable Agile delivery experience. Product Owner and/or Scrum Master certification. Defence sector experience. Manufacturing environment experience. Knowledge of MOD or Government assurance frameworks and standards. Experience using tools such as JIRA, Power BI, Spotfire, or similar. What We're Looking For Strong analytical and problem-solving skills. Excellent attention to detail. A proactive and self-motivated approach. Ability to work independently and collaboratively. A naturally curious mindset with a passion for continuous improvement. Strong written and verbal communication skills. This role will allow you to join a team driving meaningful change through technology, business improvement, and operational excellence. You will gain exposure to highly regulated environments, advanced technologies, and strategic change initiatives. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
28/07/2026
Full time
Robert Half are looking for a IT Business Analyst to support business and technology change across a complex, highly regulated environment in Bedford. You'll work closely with stakeholders to gather requirements, improve processes, and help deliver solutions that drive operational efficiency, security, and business growth Key Responsibilities Conduct discovery sessions and analyse technical and operational environments. Gather, document, and manage business and technical requirements. Create process maps, logical diagrams, and operational documentation. Assess systems, applications, and business processes to identify areas for improvement. Define acceptance criteria and support solution delivery. Perform feasibility and impact assessments for change initiatives. Maintain and prioritise requirements backlogs. Engage with stakeholders across technology, operations, project management, and leadership teams. Support continuous improvement and business transformation activities. Skills & Experience Essential Strong business analysis experience. Requirements elicitation and management expertise. Process analysis and process improvement experience. Strong data analysis skills. Excellent stakeholder engagement and communication skills. Proficiency with Microsoft Office applications. BCS Diploma (or equivalent Business Analysis qualification). SC Clearance or ability to obtain clearance. Desirable Agile delivery experience. Product Owner and/or Scrum Master certification. Defence sector experience. Manufacturing environment experience. Knowledge of MOD or Government assurance frameworks and standards. Experience using tools such as JIRA, Power BI, Spotfire, or similar. What We're Looking For Strong analytical and problem-solving skills. Excellent attention to detail. A proactive and self-motivated approach. Ability to work independently and collaboratively. A naturally curious mindset with a passion for continuous improvement. Strong written and verbal communication skills. This role will allow you to join a team driving meaningful change through technology, business improvement, and operational excellence. You will gain exposure to highly regulated environments, advanced technologies, and strategic change initiatives. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
Data Engineer 2-3 days p/w on site in Milton Keynes Contract until the end of the year Technical Skills. Expert in Data Bricks, ADF & SQL (SQL queries, SQL Server Integration Services (SSIS) (Stored Procedures Development). Expert in Data Modelling & Data Schema creation including measures, calculations, KPI's & CDE's Working knowledge of Microsoft Power BI Report Builder, PowerBI Working knowledge of tools to help operational efficiency such as Power Automate, Power Pivot, MS Teams/SharePoint/One Drive Understanding of database management systems and ETL (Extract, transform, load) framework Understanding of MS Azure data lake design (e.g. dimensional modelling) and data mining Business Skills Proven abilities to take initiative and be innovative Analytical mind with a problem-solving aptitude Ability to coach and influence end users / business area data analysts. Ability to work well within a team Ability to work in an agile environment where not all facts are known up front. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
28/07/2026
Contractor
Data Engineer 2-3 days p/w on site in Milton Keynes Contract until the end of the year Technical Skills. Expert in Data Bricks, ADF & SQL (SQL queries, SQL Server Integration Services (SSIS) (Stored Procedures Development). Expert in Data Modelling & Data Schema creation including measures, calculations, KPI's & CDE's Working knowledge of Microsoft Power BI Report Builder, PowerBI Working knowledge of tools to help operational efficiency such as Power Automate, Power Pivot, MS Teams/SharePoint/One Drive Understanding of database management systems and ETL (Extract, transform, load) framework Understanding of MS Azure data lake design (e.g. dimensional modelling) and data mining Business Skills Proven abilities to take initiative and be innovative Analytical mind with a problem-solving aptitude Ability to coach and influence end users / business area data analysts. Ability to work well within a team Ability to work in an agile environment where not all facts are known up front. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
User Researcher (GDS Discovery) 6-month contract Remote Working Outside IR35 Market Rates (c£475 per day) The Opportunity: Our client is supporting a major UK Government Agency on a high-profile digital transformation programme and is seeking an experienced User Researcher to join a multidisciplinary team delivering a critical Discovery phase. Working within a Government Digital Service (GDS) environment, you'll play a key role in ensuring that future services are designed around genuine user needs and supported by robust evidence. You'll plan and deliver user research across a range of operational user groups, uncovering valuable insights that help shape service design, validate hypotheses and inform future Alpha delivery. Working closely with Product Managers, Service Designers, Business Analysts, Architects and other User-Centred Design (UCD) professionals, you'll help build a comprehensive understanding of user behaviours, pain points and opportunities for service improvement. This role would suit an experienced consultant with a strong background delivering Discovery projects within UK Government or other highly regulated environments. Skills and Experience: Proven experience delivering User Research within GDS Discovery phases or comparable complex digital transformation programmes. Strong qualitative research experience, including: User interviews / Workshops / Contextual enquiry / Observational research /Stakeholder engagement Experience researching complex operational services involving multiple user groups and organisational stakeholders. Ability to synthesise research into clear user needs, personas, epics and actionable recommendations. Experience validating user journeys, service maps and future service concepts. Good understanding of accessibility standards, inclusive research practices and the ethical handling of research data. Excellent communication, facilitation and stakeholder management skills. Comfortable working within multidisciplinary Agile delivery teams, delivering digital transformation programmes Experience working within UK Government or wider Public Sector organisations, ideally with the Government Digital Service (GDS) Service Manual and Discovery methodologies. Experience working alongside Service Designers, Product Managers and Business Analysts. Knowledge of case management, incident management, healthcare or other operationally complex public services. Experience supporting Alpha planning and service design activities. Evidence-led service design and a proven track record delivering successful GDS Discovery engagements, we'd love to hear from you. Role and Responsibilities: Develop and maintain the User Research Plan, selecting appropriate research methods and ensuring accessibility and inclusivity are considered throughout. Work collaboratively with stakeholders to identify and recruit participants representing a range of operational and organisational user groups. Plan, facilitate and analyse interviews, workshops, contextual enquiries and other qualitative research activities. Produce clear, evidence-based findings that identify user needs, behaviours, pain points, personas and epics. Validate user journeys, service maps, operational processes and future service hypotheses. Translate complex research findings into practical recommendations that inform product and service decisions, presenting research findings to technical and non-technical stakeholders. Contribute to the Discovery Report, Alpha recommendations and future delivery planning. Work closely with the Lead UCD Consultant, Service Designers, Business Analysts, Product Managers and Technical Architects within a multidisciplinary Agile team. Champion user-centred design principles throughout the Discovery lifecycle. NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around one weeks lead-time). Applications: To learn more about this newly created opportunity consulting as a GDS-focused User Researcher for an initial 6-month engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence. If you're an experienced User Researcher with a strong background in GDS Discovery , business process analysis and stakeholder engagement, and you're looking to play a key role in shaping the future of a critical Government service we'd love to hear from you; p lease contact Edward here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?
28/07/2026
Contractor
User Researcher (GDS Discovery) 6-month contract Remote Working Outside IR35 Market Rates (c£475 per day) The Opportunity: Our client is supporting a major UK Government Agency on a high-profile digital transformation programme and is seeking an experienced User Researcher to join a multidisciplinary team delivering a critical Discovery phase. Working within a Government Digital Service (GDS) environment, you'll play a key role in ensuring that future services are designed around genuine user needs and supported by robust evidence. You'll plan and deliver user research across a range of operational user groups, uncovering valuable insights that help shape service design, validate hypotheses and inform future Alpha delivery. Working closely with Product Managers, Service Designers, Business Analysts, Architects and other User-Centred Design (UCD) professionals, you'll help build a comprehensive understanding of user behaviours, pain points and opportunities for service improvement. This role would suit an experienced consultant with a strong background delivering Discovery projects within UK Government or other highly regulated environments. Skills and Experience: Proven experience delivering User Research within GDS Discovery phases or comparable complex digital transformation programmes. Strong qualitative research experience, including: User interviews / Workshops / Contextual enquiry / Observational research /Stakeholder engagement Experience researching complex operational services involving multiple user groups and organisational stakeholders. Ability to synthesise research into clear user needs, personas, epics and actionable recommendations. Experience validating user journeys, service maps and future service concepts. Good understanding of accessibility standards, inclusive research practices and the ethical handling of research data. Excellent communication, facilitation and stakeholder management skills. Comfortable working within multidisciplinary Agile delivery teams, delivering digital transformation programmes Experience working within UK Government or wider Public Sector organisations, ideally with the Government Digital Service (GDS) Service Manual and Discovery methodologies. Experience working alongside Service Designers, Product Managers and Business Analysts. Knowledge of case management, incident management, healthcare or other operationally complex public services. Experience supporting Alpha planning and service design activities. Evidence-led service design and a proven track record delivering successful GDS Discovery engagements, we'd love to hear from you. Role and Responsibilities: Develop and maintain the User Research Plan, selecting appropriate research methods and ensuring accessibility and inclusivity are considered throughout. Work collaboratively with stakeholders to identify and recruit participants representing a range of operational and organisational user groups. Plan, facilitate and analyse interviews, workshops, contextual enquiries and other qualitative research activities. Produce clear, evidence-based findings that identify user needs, behaviours, pain points, personas and epics. Validate user journeys, service maps, operational processes and future service hypotheses. Translate complex research findings into practical recommendations that inform product and service decisions, presenting research findings to technical and non-technical stakeholders. Contribute to the Discovery Report, Alpha recommendations and future delivery planning. Work closely with the Lead UCD Consultant, Service Designers, Business Analysts, Product Managers and Technical Architects within a multidisciplinary Agile team. Champion user-centred design principles throughout the Discovery lifecycle. NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around one weeks lead-time). Applications: To learn more about this newly created opportunity consulting as a GDS-focused User Researcher for an initial 6-month engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence. If you're an experienced User Researcher with a strong background in GDS Discovery , business process analysis and stakeholder engagement, and you're looking to play a key role in shaping the future of a critical Government service we'd love to hear from you; p lease contact Edward here at ISR to learn more about our client and how they are leading the way in developing the next generation of technical solutions through innovation and transformational technology?
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
28/07/2026
Full time
Customer and AI Insight Analyst Contract: full-time & permanent Location: UK - WFH with travel to United Kingdom sites as required Salary: £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful business intelligence that delivers value both internally and externally. The role has two core responsibilities. Firstly, the successful candidate will develop and manage our Customer Insight as a Service proposition, producing industry specific insight reports that leverage our existing analytics platforms to identify customer behaviours, emerging trends, operational pain points and opportunities for improvement. These reports will become a key value added service for our clients, strengthening strategic partnerships and demonstrating the value of our data capabilities. Secondly, the role will establish and maintain reporting frameworks that measure the adoption, performance and business impact of AI solutions across the organisation. This includes developing executive dashboards, tracking AI utilisation across multiple technology platforms, and conducting post-implementation benefit reviews to ensure AI investments deliver measurable operational and commercial outcomes. The ideal candidate will combine strong analytical capability with commercial awareness, storytelling skills and a passion for using data to influence business decisions. Key Responsibilities Customer Insight as a Service Design and develop the UK & Ireland Customer Insight as a Service proposition. Produce monthly vertical specific customer insight reports across key industries including Banking, Insurance, Retail, Utilities and Public Sector. Analyse customer interaction data to identify behavioural trends, recurring customer issues and operational opportunities. Translate complex datasets into clear business insights and executive level recommendations. Develop standardised reporting templates and insight frameworks that can be consistently delivered across client portfolios. Work closely with Client Services, Operations and Digital teams to ensure reports address client priorities and strategic objectives. Continuously evolve the insight offering by incorporating new data sources, AI-generated insights and industry benchmarks. AI Performance & Reporting Develop executive dashboards measuring AI performance across all deployed AI products. Monitor AI transaction volumes, automation rates, containment, adoption and operational performance across multiple AI platforms. Consolidate reporting from various technology providers into a single executive reporting framework. Produce regular reporting packs for senior leadership highlighting AI performance, trends and opportunities. Ensure data quality and reporting accuracy across all AI performance metrics. Conduct post-implementation reviews for AI and digital transformation projects. Measure operational improvements against agreed business cases and success metrics. Quantify financial benefits including productivity improvements, cost savings and efficiency gains. Identify lessons learned and recommend optimisation opportunities following deployment. Produce benefit realisation reports for executive stakeholders. Continuous Improvement Identify opportunities to improve reporting automation and analytical capability. Explore new AI and analytics tools that enhance reporting and insight generation. Support the wider Digital Products & Transformation team with analytical expertise. Promote best practice in data visualisation, reporting and business intelligence. Core Skills Strong analytical skills with experience interpreting large operational datasets. Experience creating dashboards, reports and business intelligence solutions. Advanced Microsoft Excel skills. Experience with Power BI, Tableau or similar visualisation platforms. Strong understanding of KPI development and performance reporting. Ability to translate complex analysis into clear commercial recommendations. Experience producing executive-level reports and presentations. Strong problem-solving and critical thinking capability. Excellent attention to detail and analytical accuracy. Understanding of AI performance metrics and benefit measurement. Ability to work with multiple technology platforms and reporting sources. Desired Skills Experience working within a BPO, contact centre or customer operations environment. Experience producing customer journey or customer behaviour analysis. Knowledge of AI products such as conversational AI, Agent Assist and automation platforms. Experience with SQL or other data querying tools. Experience using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with large enterprise datasets and multiple reporting platforms.
