Senior Wireless Pre-Sales Engineer

Purdicom is an exciting, fast-growing technology company based in Oxfordshire. We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands.We supply enterprise-level Wi-Fi, Point-to-Point, and security technologies to a very hungry market. The products and services we sell are always in high demand.

We are a privately owned, award-winning business that has become a recognised leader in its industry - and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. Our headquarters are situated in the most beautiful of surroundings, with the offices set within a series of modern barn conversions right in the heart of the Oxfordshire countryside.

Our friendly, diligent team work closely together to ensure our continued success - and it's that success that our vendors and resellers benefit from when they jump aboard.

Position Summary

An exciting opportunity has come available for a Senior Wireless Pre-Sales Engineer at Purdicom.

The ideal candidate will be providing technical design and support for the company's range of wireless based products with a primary focus on external point-to-point/point-to-multipoint wireless solutions. They will possess a broad technical knowledge of advanced IP networking, wireless solution design and installations, and will be highly experienced in providing excellent customer service and problem escalation/resolution.

The principal duties will be:

• Provide design and support on Purdicoms wireless products to end users and resellers.
• Provide post-sales support for existing product sets within the wired and wireless marketplace.
• Provide technical design consultancy to end users and resellers in multiple verticals.
• Assisting customers in maintaining industry best practices and ensure regulatory compliance.
• Co-ordinate development activities with a range of stakeholders e.g. sales team, line manager, purchasing and customers.
• Work cross-functionally with internal teams to ensure processes are lean and efficient.
• Provide customer facing support, both pre and post sales, to provide value add services.
• Conduct remote webinars, off-site demonstrations and wireless site surveys to assist and broaden customers technical knowledge base.
• Assisting the customer base during installations to ensure the solution fulfils all technical and requirements.

We are looking for the following skills and experience:

• Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
• Ruckus or CCNA certification (preferred)
• CWNA desirable Strong technical and analytical skills.
• Preference given to candidates with experience of Ruckus and Cambium equipment
• Solid experience in problem analysis and resolution of point-to-point/point-to-multipoint problems.
• Must be organised and have excellent time management skills where critical thinking and strong problem-solving skills are required for success.
• Innovative thinker who is positive, proactive, and readily embraces challenges.
• Ability to handle clients professionally during all interfaces.
• Provide sales support to help resellers and end users select optimal installation configurations in complex network environments.
• Strong written and verbal communication skills.
• Provide clear technical training to staff and customers of varying technical abilities.
• A passion for working with people and the ability to quickly build rapport.
• An ability to translate complex technical language to non-technical customer

Experience:

• Minimum 5 years' experience working within a wired or wireless technical role.
• Minimum of 2 years' experience planning and installing wireless point-to-point/point-to-multipoint links.
• Minimum of 2 years' Networking experience in a technical support/design environment.
• Demonstrate experience with routing and switching configuration and installation works.
• Demonstrate experience with wireless technology configuration and installation works.

If you join us we want you to feel valued which is why we offer a very competitive benefits package:

• Learning and Development Plan
• 25 days holiday
• Birthday bonus
• Anniversary Bonus
• Pension Scheme
• Medical Scheme
• Life Insurance 4 x salary
• Perkbox vouchers
• Motivosity Reward and Recognition system
• Pool table/ Batak/Table Football
• Free Parking