IT Helpdesk Assistant 1st 2nd line support

THE COMPANY

HIGHLY SUCCESSFUL, MARKET LEADING, INNOVATIVE AND PROGRESSIVE THINKING ORGANISATION

THE ROLE

(RELIABLE) 1st LINE HELP-DESK PROFESSIONAL

BASED IN UXBRIDGE- FREE ON SITE PARKING/ THIS ROLE WILL INVOLVE HYBRID WORKING WITH A MIX OF ON SITE / OFF SITE WORKING - YOU MUST BE A CAR DRIVER

KEY SKILLS

Previous experience of dealing with 1st line (IT) Help desk queries

Experience of dealing with extensive inbound calls, logging calls and identifying caller requirements

Support all users on in-house programmes - password resets, setting up new users

IT support background desirable Windows 7, Windows 8.1

Ability to communicate effectively and work to tight deadlines

Experience of dealing with high volume calls

Ability resolve queries, find solution to problematic issues and escalate responses to 2nd line support / Managers

Be available immediately, for temporary to permanent role

Be able to commute to Uxbridge area

IT support experience essential

IF YOU ARE SEEKING A FANTASTIC OPPORTUNITY WHERE YOUR EXCELLENT CUSTOMER SERVICE & IT SKILLS CAN BE UTILISED TO THE MAXIMUM AND YOU MATCH THE KEY REQUIREMENTS THEN PLEASE DON'T DELAY - APPLY TODAY!!

If you do not hear from us within 5 working days unfortunately your application has not been successful on this occasion