Support Engineer Apprentice

Vacancy Overview:

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as a Network Engineer Apprentice at Level 4 to assist in installing, maintaining and supporting clients based in skelmersdale.

Working Week:

Monday - Friday

Weekly Wage:

£161.25

Detailed Job Description:

Are you looking for a new and exciting opportunity to kickstart your career? Are you ready to challenge yourself, learn new skills and gain on the job experience? Do you have qualifications in IT and want to focus your skills in a specialised and technical environment? Then this is the opportunity for you!

As a Network Engineer Apprentice your main roles and responsibilities will include:

Hands-on support role based on a busy IT service desk

Develop skills to enable the resolution of end user IT problems.

Develop skills to respond to support calls, accurately recording support requests utilising our CRM helpdesk solution.

Develop skills to monitor and manage customer on-premise and cloud backup and DR services.

Develop skills to support customers with technologies including Endpoint AV, End User Technologies, Microsoft 365, Windows Server, Active Directory, Group Policy, Remote Access / Remote Apps, VoIP and wireless solutions.

About the Company

The company are a Managed Service Provider (MSP) and Value-Added Reseller (or VAR). In reality, They are so much more.

They have a clear focus and passion for the Education sector. Since 2006, The Company has been a leading provider of IT solutions to Primary & Secondary schools, Multi-Academy Trusts, FE colleges and Universities.

At the Company they aim to work in partnership with their customers to support them to enhance teaching and learning through the use of IT.

The Company provide a broad range of IT services, including:

Building Connectivity Platforms

Creating Solutions

Delivering Productivity Tools

Administrating Fully Managed Services

Skills Required:

You will be highly organised, have excellent communication skills (both written & spoken) and a brilliant telephone manner.

You will be willing to work hard and eager to learn with an impeccable attention to detail.

You will be flexible, adaptable, honest & reliable with a can-do attitude and will possess the ability to multitask and have good interpersonal skills.

You will be a self-directed, hardworking member of the team with strong organisational and time management skills who has the capacity to work under pressure.

You will have a clear and obvious interest in technology.

Personal Qualities:

Excellent written and verbal communication

Be innovative, organised and collaborative

Able to manage time

Able to manage the demands of numerous tasks

Able to work on own initiative and within a team environment

Diplomatic when faced with issues

A likeable personality and the ability to build relationships.

Commitment to personal development to become an integral part of the business at the end of the apprenticeship.