Service Desk Analyst 2nd line

Service Desk Analyst 2nd line support engineer 2nd line service desk

What you'll be doing;
As a service desk analyst your main duty will be to handle 2nd line tickets as part of the internal service desk team. As well as this you may have to deal with occasional 1st line tickets as well as general administration activities. There is opportunity for this role to progress into an infrastructure engineer position and even management further down the line.

Who you'll be working for;
This company are a financial services organisation who insurance services. They operate Nationwide through various offices, and you will be supporting 500+ users in your role.

What we are looking for;
We are looking for a 2nd line proficient service desk engineer. You could be a solid 2nd liner with 3+ years of experience or perhaps a budding and enthusiastic 1st liner looking to step into your next role.
Experience;

• 3+ years experience in a service desk role
• MS Office 365 experience
• Microsoft desktop operating systems experience
• TCP/IP networking skills (LAN, WAN, Wi-Fi) - (not essential, but would be good to have)
• Knowledge of Active Directory - (not essential but would be good to have)

In return you will receive;
This is a permanent position of employment with plenty of opportunity for progression & Training.
- Salary £30k (flexible for the right candidate)
- Pension 5% employee / 3% employer
- Hybrid Remote working
- Training / progression budget

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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