Job Description
Category: Information Technology
Location: Unknown City - , United Kingdom
Citizenship Required: United Kingdom Citizenship
Clearance Type: Security Check (SC)
Telecommute: Yes- May Consider Full Time Teleworking for this position
Travel Required: No
Positions Available: 1
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Main Tasks and Responsibilities:Key responsibilities include:
Day to Day operational and BAU activities to support the current AWS environment
Escalation point for the service desk for higher level of tickets for AWS
Managing of own time to complete tasks in hand and tickets within SLA
Troubleshooting of new and ongoing issues that arise
Documentation of AWS environment and build out the maturity of our service offering
Research and evaluate new AWS services and solutions which could enhance IT Services
Work collaboratively with the customer to understand any requests and requirements for new accounts/services within AWS
Work closely with the Infrastructure Manager, Lead engineers and Security to develop and implement any new requests following the 14 Cloud Security Principles
Adhere to Northrop Grumman Policies, Procedures, and Values
Ensure any system changes required follow the Change Management process, including scheduling out of hours to lessen risk, ensure test plans are thorough and followed and ensure roll back plans are in place in case of failure during the change process
Provide an on call service to the business for out of hours escalations on business critical AWS environments
Work as part of a team to research, develop and configure the UK Azure/AWS environment ready to implement any on premise solutions that we migrate to cloud
What we are looking for:Essential Qualifications/Experience
AWS Certified Solutions Architect or greater (essential)
Experience and knowledge of managing a complex and secure AWS environments
Experience with AWS services, CloudWatch, CloudTrail, Control Tower, SCP's and other automation services
Knowledge of AWS best practices and in depth knowledge of Amazon services within AWS
Ability to work well within a virtual, matrixed, multi-national team
Strong problem solving and troubleshooting skills
Strong self-management skills
Excellent writing and communication skills
Strong customer relationship/customer service skills
An engaging and 'can do' attitude.
Willingness to learn on the job.
Ability to multi-task, work under pressure and to tight deadlines
Knowledge of ITIL processes
Familiarity with ISO 20001 and 27001 standards
Desirable Skills/Qualifications:
AWS Specialist certification for Security or Networking
Knowledge and expertise in the support and implementation of Azure based solutions
Ability to exercise sound judgement when escalating issues and a demonstrated ability to communicate effectively with all levels of management both orally and in writing
Ability to think creatively/innovatively
Other requirements
Travel will be occasional ( Looking for flexibility? Talk to us at the application stage about what may be possible.
Clearance requirements: The post-holder must be able hold and maintain UK Government clearances
Northrop Grumman is committed to equality and diversity in our workplace. Northrop Grumman provides equal employment opportunity to all employees and applicants without regard to an individual's protected status, including race/ethnic origin, color, nationality, national origin, ancestry, sex/gender, gender identity/expression, gender reassignment, sexual orientation, marriage/civil partnership, pregnancy/maternity, religion or belief, creed, age, disability, genetic information, or any other protected status or characteristic.