IT/Infrastructure Support - Edinburgh, Scotland - Permanent, Full-time to £30k

IT/Infrastructure Support - Edinburgh, Scotland - Permanent, Full-time to £30k

Looking for an organisation that loves technology but also builds it? This is for you.

This role may suit a recent Graduate in Computer Science, Electronics or similar with a passion for Computers.

Our client are seeking someone to provide exceptional internal IT support and troubleshooting on a day to day basis, including desktop and general IT support (Phones, Office 365, Printers, etc) to both their technical and non-technical teams located in Edinburgh, and working with the global infrastructure team supporting internal teams across the UK, UAE, Asia and Australia.

They offer a fantastic working environment and a unique opportunity for team members to broaden their knowledge, improve their skills and further their career. Including flexible work arrangements, , hackathon days, sponsorships to sporting and fundraising events, and more.

They are a stock-market listed, CX driven Fintech with 20 years of expertise. Their investment technology administers over $100billion of assets across 5 continents serving more than 500,000 investors worldwide. Their goal is to make the financial services more automated, intelligent, and happier by providing outstanding investment technology, at scale.

They want financial services to be streamlined, integrated and easy to use, and a great experience for customers and those they provide services to.

Your key responsibilities will include:

• Configure equipment for new starters (laptop, desktop, phone, cabling), including new users' account set up and access
• Support the rollout and provision of hardware and software for corporate use, assist with monitoring and maintaining them across the business
• Train team members in using their tools and systems, and at times, run presentations to introduce changes to the broad team
• Maintain servers, computers, printers, and other software and hardware peripherals

In addition, you will be part of local and global projects to ensure successful rollout of new technologies, helping to improve our stack, continuously improving IT delivery by using automation tools and ensuring consistency across environments

Experience, qualifications and attributes sought after:

• Some experience in a desktop or basic PC support, knowledge of PC hardware and software
• Experience in Windows desktop troubleshooting
• Some knowledge in infrastructure, scripting (preferably in powershell), and O365 support will be advantageous
• Basic networking knowledge (IP addressing, VLAN, etc)
• Strong communication skills both verbal and written
• Proven aptitude to take ownership of an issue and see it through to a successful resolution
• Excellent organisational and time management skills, with the ability to work under pressure towards deadlines
• Comfortable working in an Agile environment, adopting a consultative and cooperative approach to your work
• Finally, a personal interest in software systems, the creation of them, the hosting or delivery of them, and generally anything to do with technology, especially web based