Infrastructure Engineer

Infrastructure Engineer / 3rd Line

Senior Infrastructure Engineer
Lincoln
Up to £40,000

Your new role
You will assist in supporting business critical IT systems and implement new Infrastructure projects across my clients UK and European operations. The successful candidate will provide support to the 1st & 2nd line functions of the IT Infrastructure Team in addition to project activities. This role requires strong experience with VMware, Microsoft Windows Server (2012/16/19), Active Directory, Enterprise Wintel technologies and experience with the Microsoft Azure platform.

Responsibilities
As well as providing day-to-day 3rd and 4th line support for business-critical applications, you will also have a good all-round understanding of back-office infrastructure, with strong practical experience in managing, monitoring and maintaining a large, UK & European dispersed server estate.
Actively contribute to continuous application and process improvement through product and documentation review, process refinement and systems configuration and implementation
Handle, prioritise and effectively respond to a wide variety of user request encompassing issues including laptops, networks, backups, servers and software
Contribute to service improvement through the monitoring and tracking of case closure to ensure SLAs are met Support the implementation of new technologies, solutions and services, in line with current industry standards and business strategy
Providing 3rd and 4th line support of Physical and Virtual Windows Servers and associated Wintel back-office infrastructure e.g., AD, DFS, DHCP, DNS, ADFS, WDS, WSUS.
Ongoing maintenance of standards and processes relating to Systems Engineering's services.
Proactive scheduled maintenance, BCP, DR and capacity planning.

Experience needed
VMware ESXi v6.7/7.0, Microsoft Hyper-V
Windows Server 2
Experience administering the O365 Microsoft stack
Have extensive Microsoft OS Platform and Active Directory support experience
Good understanding of Microsoft Azure as well as mail hygiene solutions such as Mimecast
Experience of managing a mixture of physical, virtual/cloud and hybrid datacentre environments, along with experience of managing DR environments and managing failover DR environments, as well as substantial experience of troubleshooting and problem solving Windows patch management
Knowledge of end point security/protection/encryption
Good working knowledge of network infrastructure
Experience of producing detailed documentation
Accustomed to working within the ITIL framework
Accustomed to working within an ISO 27001 accredited organisation
Have a minimum of 5 years' experience in a similar role
Have achieved Microsoft Certified Professional status and VMWare certified professional
Veeam Backup Technologies
Linux Technologies
PKI Certificate infrastructure
Avaya telephony platforms
An understanding of HPE enterprise architectures around compute & storage (Simplivity Hyperconverged Platform)
Experience of supporting Aruba Infrastructure - switches and access points

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