PROJECT MANAGER, IT/TELECOMS

"Project manager" agile prince software cloud

Customer Project Manager for a major Cloud solutions provider

Up to £60k base plus benefits

Bracknell

***********NOTE FOR APPLICANTS***********

ALL APPLICANTS MUST HOLD A DEGREE FROM A UK UNIVERSITY

A brief description of the main purpose of the role

Manages generally small to medium sized projects in accordance with the Company's project methodology and to a high level of customer satisfaction. Assists in the sales process as required, and then brings customer orders to a live status balancing the need for a speedy, cost-effective and customer-oriented delivery experience.

The key deliverables, critical for effective performance e.g. customer satisfaction, and a brief description of why it is important

• Project plans: it is critical that projects are effectively planned, monitored and managed on an on-going basis so they can be delivered to agreed timescales, budgets and the highest possible quality.
• Customer satisfaction: strong relationships with internal and external customers will be critical to success in this role. Anticipating customer needs, the jobholder will use creative thinking to help some of the world's biggest organisations to solve highly complex technological and operational issues.
• Project and business leadership: the jobholder must influence and motivate individuals and teams within the Company to prioritise and complete actions to successfully deliver all projects.

3-5 major areas of responsibility with a brief description of the expected activities

Project Delivery

• Initiate projects in accordance with any project management methodology in force from time to time and establish the appropriate level of project documentation and control for the project being managed.
• Ensure projects are delivered within tolerance: time to project completion date, cost and quality.
• Ensure that all project documentation is maintained to a high standard and that all project deliverables meet the customer's expectations of performance and quality.
• Establish an appropriate test plan according to customer requirements.
• Manage virtual project teams as required.

Customer Relationship Management

• Establish a single point of contact for the customer for the duration of the project and agree escalation paths for all stakeholders.
• Manage customer communications during the project life cycle ensuring a high level of customer satisfaction and ensuring regular contact between virtual teams across the Company.

Sales/Finance Support

• Contribute to bids and tenders and provide project management input to presales support activities, including documentation and customer presentations.
• Manage project costs, ensuring that sales margins are maintained and all additional costs are tracked and recovered where possible.
• Generate accurate forecasts for in-house planning and budgeting purposes as requested.
• Understand and maintain financial control throughout the full project lifecycles, delivering against an agreed project revenue plan.
• Agree billing plans for customers alongside account management and billing teams.

Process Management and Improvement

• Ensure projects have met key milestones before they progress to subsequent delivery stages.
• Implement appropriate project controls at the initial project initiation stage including any risk, issue logs or change control methods as per internal processes.
• Ensure internal systems and reporting tools are maintained to reflect the current state of a project.
• Undertake project debriefs to identify, review and propose improvements that you, the project management team, the wider business and customers will benefit from.

"Project manager" agile prince software cloud "Project manager" agile prince software cloud

"Project manager" agile prince software cloud "Project manager" agile prince software cloud