2nd line support

1st line/2nd line - Slough

An opening has become available for a 2nd line IT Support engineer to support remote nd on-site clients, ensure SLAs are met and the helpdesk function runs smoothly.

Skills and Responsibilities:

- Day to day remote support of end user desktops

- Basic desktop troubleshooting inc. connectivity, printer, login and local computer problems

- Maintenance of Monitoring and Management Systems

- Experience within a Microsoft 365 environment

- Active Directory and Azure AD user administration

- Remote administration of server environments

- An understanding of company back-up and ant-virus solutions