Technical Support Engineer

Technical Support Engineer

A SaaS company based in central London is looking to hire a Technical Support Engineer on a permanent basis. You will be joining their team of Support Engineers providing technical help as well as helping the 1st line support team investigate and resolve customer queries.

Key responsibilities

• Work with customer and 1st line support team
• Effectively communicate with customers about the nature of their reported technical issues.
• Need to be able to proactively manage workload
• Need to be able to handle difficult situations
• To have the ability to identify the root issues customers are experiencing and recommend actions to avoid the issue occurring again.
• Manage the escalation of tickets that have been assigned to you, communicating across the business to other employees where deemed suitable.

Key Skills and Requirements

• Strong knowledge of SQL server Databases - Certificate would be highly desirable
• Good understanding of Microsoft Azure - Certificate would be highly desirable
• Excellent written and verbal communication skills
• Advanced analytical and problem-solving skills
• 3 years of experience
• Experience in the education sector would be an advantage.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.