3rd Line Infrastructure Support Analyst

3rd Line Infrastructure Support Analyst
Permanent
Chertsey

We are looking for an exceptional customer facing 3rd Line Infrastructure Support Analyst for our client who is a successful Product and MSP supplier division within a global electronics company based near Chertsey.

The role is to provide high quality third line BAU support, encompassing service desk, desk side, server and infrastructure support to ensure that client infrastructure, network and their associated Back Office dependencies are both available and optimised for peak performance.

The primary responsibilities will be:

• Deliver best in class IT infrastructure services for both internal and external clients
• Ensure availability & performance of business systems to achieve great customer service
• Patch/vulnerability management
• Provide third line support expertise
• Some out of hours support is required and flexibility to complete projects

Key Knowledge areas are:

• Microsoft Products, Microsoft ecosystem, Server & Workstation, Azure Cloud, O365
• Excellent knowledge of Windows Server 2016 and 2019, including knowledge of Windows PowerShell Scripting
• Administration of SQL Servers 2016/2019
• Support of VMware vSphere 6 or above
• Excellent customer facing skills
• Experience of working in a direct client facing IT support role
• Analytical, precise, with an open questioning approach
• Lateral thinker with the ability to adapt quickly to new challenges
• Energetic with a passion to deliver and learn
• Excellent written and oral communication skills
• Fluent in business English, both written and verbal
• Good report writing and written presentation skills
• Security conscious
• Full, clean, current driving license required

This is an excellent opportunity to join a small team where you can truly make a difference within a prestigious global company. An excellent salary around £40k plus overtime is offered depending on experience. Additional upgrades to MS training and certification could also offered within the role.

TD Group Limited acts as an employment business for interim positions and an employment agency for permanent positions. TD Group is committed to equal opportunity and diversity.