2nd Line Desktop Project Engineer

2nd Line Desktop Project Engineer
Ashford
£24-27k
VR/03012R

Our client continually strives to become the industry leading IT support company in the Southeast but with a focus on customer service of the very highest levels.
As one of Kent leading managed service providers, they are now recruiting for a 2nd Line IT Support Engineer due to sustained growth and success. This role is primarily a mobile service engineer role covering all our client base throughout the Southeast of the UK along with office and workshop duties at HQ in Ashford
Due to the recent growth of the company, they are seeking out ambitious, motivated and driven individuals to join the team and share in the successes. They offer a fantastic opportunity for an individual to build and develop not only a job, but a career within an exciting and dynamic organisation.
Their client portfolio is wide and diverse, strong and loyal as valued and key strategic partner.

The Role
The company ethos is all about long-term retention, client care and ensuring core values are always first.
· Provide onsite based desktop deployments, rollouts and break-fix engineering to the client base
o Microsoft desktop environments
o Connecting to hosted environments such as O365 and Azure
o Connecting to onsite Servers and AD environments
· Basic infrastructure such as switching and routing installation
· Providing support on larger IT project rollouts to the senior line team as required
· Work on PCs, laptops and other end user devices in the workshop for reloads and or repairs
· Ensure customer service levels are maintained
· Accurately log all activities into central helpdesk and report back to line manager
· Work to ensure you not only achieve your KPIs and PDPs but excel at them
· Work proactively to ensure prompt resolution of installs with the highest possible levels of customer satisfaction
· Answer incoming phone calls and accurately raise, update and close calls when in the office

Requirements
· Ideally have experience in an MSP
· Have excellent communication skills, verbally and written
· Put Customer service at the highest priority
· Desktop and Laptop software and hardware knowledge - Windows 10, Office 365, etc.
· Have a good attention to detail
· Be able to follow process and procedures as needed
· Have a natural problem-solving mindset
· Ability to organise, prioritise and manage own workload
· Basic understanding of IP Routing and Switching
· MS Office 365 knowledge

Benefits
· Company Vehicle
· Company Mobile Phone
· Company Laptop Computer
· Competitive Salary
· Good Overtime rates
· Generous starting holiday allowance at 25 days
· Benefit package including life cover while in service
· Fun and relaxed working environment
· Regular company team building activities and meals