First line support - Software Devices

Are you experienced in software and devices?

Prospectus is delighted to be working with a fantastic organisation, one of the UK's largest charitable trusts, to recruit a new Software and Devices Support Assistant.

The purpose of this role will be to provide frontline support the organisation IT Help Desk, across 17 trusts, various departments, and in the UK and East Africa, comprising over 100 staff. Monitoring all incoming calls and ensuring calls are completed in a timely and satisfactory manner.

Responsibilities will include but not be limited to:

• Developing and maintaining pages and processes within the intranet (SharePoint) and other ad-hoc development work including use of PowerApps, Flow and Javascript.
• Credit card reconciliation; monitoring all departmental credit card usage and delivering balanced reports to Finance team.
• Supporting & training staff in use of Microsoft Dynamics
• Working with external contractors on any projects with an IT component, to ensure the work is carried out according to what best fits with agreed internal best practices and ongoing maintenance by the IT team.

This role will be based in Pimlico, with the nearest train station being London Victoria. Please consider your commute time before applying.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

In order to apply, simply submit your CV. Should your experience be suitable, we will send you the full job description and arrange for a call to assess your suitability and discuss the role further. Please note that the role may close earlier than the date advertised.