IT Support Engineer

About Us:

AlphaSights provides global investment and business professionals with on-demand access to business expertise across all industries and geographies. Through AlphaSights, decision makers from investment management, private equity, management consulting, and corporates connect with a dynamic network of industry experts that provide qualitative and quantitative market insights, industry expertise, and execution support. Leveraging cutting-edge technology and our global team of 1,000+ professionals in nine offices on three continents, we support our clients 24/7 around the globe. AlphaSights regularly ranks as one of the fastest-growing companies in the world.

The IT Support role:

AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Based in London, you will provide first-tier online and in-person support to the office. At the same time, you will be joining a global team, contributing to remote support of our global offices in the US, EMEA and Asia.

From day one, you will be given areas of responsibility and be expected to manage your own time. You will need to maintain a positive, problem-solving mindset, and be attracted by the challenge of delivering high quality support in a fast-paced environment. You are proactive, creative, and enjoy interacting with other people. You are always to be looking for ways to improve your own work while at the same time being committed to helping the wider team succeed. You are excited to make the most of on-the-job and classroom-based learning, and the opportunity to dive into the field of IT through exposure to a wide array of different technologies, regions, and challenges.

Core responsibilities:

• Troubleshooting tech issues, in person and remotely, including help desk operations and deskside support
• Configuring and deploying Macs, VoIP phones, hardware, and networking equipment
• Supporting both our proprietary and third-party software applications
• Maintaining meeting room hardware for conference calls and video conferencing
• Collaborating with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
• Maintaining the company IT hardware asset register

Requirements:

• 0-2 years work experience (Apple technician, Helpdesk, etc)
• Bachelor's degree
• Strong understanding of computer hardware (macOS/iOS)
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Thrives in a results-oriented, fast-paced environment

Attributes we're looking for:

• People-oriented, customer service mindset
• Excellent communication skills, and infectious energy
• Naturally positive attitude, with the ability to maintain patience and composure under pressure
• Excellent track record of successful service delivery (in IT or another field)
• Team-oriented mindset, with a natural willingness to always go the extra mile

What will you get from us

• Clear career progression
• Opportunities for training and development throughout
• High level of autonomy and ownership of role from day one
• Comprehensive company sponsored private medical scheme
• Subsidized canteen, free breakfast, Friday drinks, snacks and fruit throughout the day
• Weekly morning yoga and corporate gym discounts