Technician – IT Support Analyst x3

Birmingham City University

Faculty: Information Technology Department 

Post Title: Technician – IT Support Analyst x3 

Full Time

Fixed term + Perm 

Location: City Centre Campus

Salary: £29,951 to £32,555 per annum

(5% Shift Allowance available)

 Closing Date: 09/10/2020

Interview Date: TBC 

 Ref No: 092020-326

LINK TO ADVERT - https://jobs.bcu.ac.uk/Vacancy.aspx?id=3582&forced=2

We have a number of vacancies for experienced and self-motivated Support Analysts. One vacancy is a permanent role and there are two further roles which are fixed term for three years.

The roles will provide second line support to the University staff and students for all Audio Visual and IT services. The team operates within the ITIL Service Management framework.

You must have a successful track record in a similar technical support role, including:

• Troubleshooting and supporting Windows operating systems, Microsoft Office products, desktop and laptop hardware
• Sound understanding of operating system security principles
• Working knowledge of Audio Visual technologies
• Knowledge of Apple, Linux and mobile operating systems
• Working with a range of external suppliers

You will need to have excellent interpersonal and customer facing skills. You will be confident in communicating at all levels and will be passionate about knowledge sharing to enhance the overall quality of the team.

As part of your application, please ensure you upload your CV and Covering Letter. We recommend that, where possible, you remove personal details from your CV and Covering Letter such as your name to ensure a fair and transparent recruitment process.

Alternatively if you require the application in a different format please contact the Human Resources Department on 0121 331 6693.