Senior Cyber Security Analyst (Governance, Risk and Compliance) Closing Date - Sunday 16th August 2026 NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Job Purpose: Our Governance, Risk and Compliance Team are looking for a Senior Cyber Security Analyst to play a key role in protecting critical business services through effective cyber risk management. You'll bring proven experience in identifying, evaluating and managing risks using established cyber risk management frameworks, alongside a strong understanding of the methodologies and governance approaches used to assess, prioritise and mitigate cyber threats. Working with a diverse range of stakeholders, you'll provide expert guidance, challenge assumptions, and help embed a risk-based approach to cyber security across the organisation. Our Senior Cyber Security Analysts are responsible for assessing, delivering, maintaining and maturing the security practices within the organisation, ensuring that security plans, policies and practices reflect corporate standards and good practices, support the business functions, with focus on continuous improvement. This role will support and develop Cyber Security Analysts, initiating and managing their own work items and acting as a subject matter expert in their focus security domains. Key Responsibilities: Identify threats and risks, to shape and inform the development and implementation of mitigating strategies that strengthen NATS' security levels. Develop and maintain security standards, policies, and procedures to ensure alignment with recognised frameworks e.g. ISO 27001 and NIST. Develop and maintain the risk assessment framework and risk register, to support risk assessment activities across the organisation. Collaborate with business units to identify and design changes and improvements, to address their security needs and promote compliance and capability development. Conduct assurance and measurement processes for organisational security capabilities, to produce insightful reports and guide remedial actions across relevant business areas. Plan and execute security improvement initiatives across business areas, to ensure consistent delivery and alignment with organisational security objectives. Provide technical guidance, support development to other members of the team, to ensure consistency in security practices. Monitor developments in security frameworks, regulation, and legislation, to advise on their implications and influence improvements to NATS' security processes. About You You'll ideally have: Degree in Cybersecurity, Information Security / related field (or equivalent experience). CISMP, ISO 27001 Lead Implementer or equivalent professional certification or experience. Demonstrated experience in delivering initiatives which develop capability and promote compliance with security obligations. Experience in evaluating complex security challenges across technical, process, and business domains, applying sound judgement to deliver pragmatic and effective solutions. Experience identifying, developing and implementing, risk mitigation plans, policies, processes and technical controls. Understanding and experience of applying industry standards e.g. ISO27001 and NIST. Demonstrates a solid understanding of security controls required to identify, assess and address information security or cyber vulnerabilities across the organisation. Works collaboratively across teams and disciplines, supporting colleagues and contributing to a positive team environment. Provides guidance and mentoring where appropriate. Communicates confidently and effectively with stakeholders at all levels, translating complex information into clear, actionable messages. Proactively takes ownership of personal development, setting goals and seeks opportunities to learn. Encourages and supports team growth through knowledge sharing and mentoring. Additional Vacancy Information: We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out more here . If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
30/07/2026
Full time
Senior Cyber Security Analyst (Governance, Risk and Compliance) Closing Date - Sunday 16th August 2026 NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Job Purpose: Our Governance, Risk and Compliance Team are looking for a Senior Cyber Security Analyst to play a key role in protecting critical business services through effective cyber risk management. You'll bring proven experience in identifying, evaluating and managing risks using established cyber risk management frameworks, alongside a strong understanding of the methodologies and governance approaches used to assess, prioritise and mitigate cyber threats. Working with a diverse range of stakeholders, you'll provide expert guidance, challenge assumptions, and help embed a risk-based approach to cyber security across the organisation. Our Senior Cyber Security Analysts are responsible for assessing, delivering, maintaining and maturing the security practices within the organisation, ensuring that security plans, policies and practices reflect corporate standards and good practices, support the business functions, with focus on continuous improvement. This role will support and develop Cyber Security Analysts, initiating and managing their own work items and acting as a subject matter expert in their focus security domains. Key Responsibilities: Identify threats and risks, to shape and inform the development and implementation of mitigating strategies that strengthen NATS' security levels. Develop and maintain security standards, policies, and procedures to ensure alignment with recognised frameworks e.g. ISO 27001 and NIST. Develop and maintain the risk assessment framework and risk register, to support risk assessment activities across the organisation. Collaborate with business units to identify and design changes and improvements, to address their security needs and promote compliance and capability development. Conduct assurance and measurement processes for organisational security capabilities, to produce insightful reports and guide remedial actions across relevant business areas. Plan and execute security improvement initiatives across business areas, to ensure consistent delivery and alignment with organisational security objectives. Provide technical guidance, support development to other members of the team, to ensure consistency in security practices. Monitor developments in security frameworks, regulation, and legislation, to advise on their implications and influence improvements to NATS' security processes. About You You'll ideally have: Degree in Cybersecurity, Information Security / related field (or equivalent experience). CISMP, ISO 27001 Lead Implementer or equivalent professional certification or experience. Demonstrated experience in delivering initiatives which develop capability and promote compliance with security obligations. Experience in evaluating complex security challenges across technical, process, and business domains, applying sound judgement to deliver pragmatic and effective solutions. Experience identifying, developing and implementing, risk mitigation plans, policies, processes and technical controls. Understanding and experience of applying industry standards e.g. ISO27001 and NIST. Demonstrates a solid understanding of security controls required to identify, assess and address information security or cyber vulnerabilities across the organisation. Works collaboratively across teams and disciplines, supporting colleagues and contributing to a positive team environment. Provides guidance and mentoring where appropriate. Communicates confidently and effectively with stakeholders at all levels, translating complex information into clear, actionable messages. Proactively takes ownership of personal development, setting goals and seeks opportunities to learn. Encourages and supports team growth through knowledge sharing and mentoring. Additional Vacancy Information: We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out more here . If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
NATS Ltd is recruiting a Senior Cyber Security Analyst to support the Cyber Business Partnering team. The role spans multiple cyber security disciplines, helping the business understand and manage cyber risk while delivering improvements across standards, policies and controls. You will lead risk assessments, shape security strategies and mentor junior analysts as the team grows. Hybrid working options are available and the position focuses on continuous improvement of security practices across
30/07/2026
Full time
NATS Ltd is recruiting a Senior Cyber Security Analyst to support the Cyber Business Partnering team. The role spans multiple cyber security disciplines, helping the business understand and manage cyber risk while delivering improvements across standards, policies and controls. You will lead risk assessments, shape security strategies and mentor junior analysts as the team grows. Hybrid working options are available and the position focuses on continuous improvement of security practices across
Senior Cyber Security Analyst (Cyber Business Partnering) Closing date - Sunday 16th August 2026 NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Job Purpose: The Cyber Business Partnering team works across the organisation to ensure cyber security is understood, embedded and aligned with business priorities. As the team continues to grow, we are seeking a Senior Cyber Security Analysts to join us. The role offers the opportunity to work across a broad range of cyber security disciplines while helping the business understand and manage cyber risk. Depending on your experience and interests, you may contribute to areas including: First Line Assurance Technical Assurance Supply Chain Assurance Culture and Engagement Whether you're a cyber security generalist, or looking to develop expertise in a particular area, you'll have the opportunity to make a real impact while building your skills across a varied and dynamic portfolio. Our Senior Cyber Security Analysts are responsible for assessing, delivering, maintaining and maturing the security practices within the organisation, ensuring that security plans, policies and practices reflect corporate standards and good practices, support the business functions, with focus on continuous improvement. This role will support and develop Cyber Security Analysts, initiating and managing their own work items and acting as a subject matter expert in their focus security domains. Key Responsibilities: Identify threats and risks, to shape and inform the development and implementation of mitigating strategies that strengthen NATS' security levels. Develop and maintain security standards, policies, and procedures to ensure alignment with recognised frameworks e.g. ISO 27001 and NIST. Develop and maintain the risk assessment framework and risk register, to support risk assessment activities across the organisation. Collaborate with business units to identify and design changes and improvements, to address their security needs and promote compliance and capability development. Conduct assurance and measurement processes for organisational security capabilities, to produce insightful reports and guide remedial actions across relevant business areas. Plan and execute security improvement initiatives across business areas, to ensure consistent delivery and alignment with organisational security objectives. Provide technical guidance, support development to other members of the team, to ensure consistency in security practices. Monitor developments in security frameworks, regulation, and legislation, to advise on their implications and influence improvements to NATS' security processes. About You You'll ideally have: Degree in Cybersecurity, Information Security / related field (or equivalent experience). CISMP, ISO 27001 Lead Implementer or equivalent professional certification or experience. Demonstrated experience in delivering initiatives which develop capability and promote compliance with security obligations. Experience in evaluating complex security challenges across technical, process, and business domains, applying sound judgement to deliver pragmatic and effective solutions. Experience identifying, developing and implementing, risk mitigation plans, policies, processes and technical controls. Understanding and experience of applying industry standards e.g. ISO27001 and NIST. Demonstrates a solid understanding of security controls required to identify, assess and address information security or cyber vulnerabilities across the organisation. Works collaboratively across teams and disciplines, supporting colleagues and contributing to a positive team environment. Provides guidance and mentoring where appropriate. Communicates confidently and effectively with stakeholders at all levels, translating complex information into clear, actionable messages. Proactively takes ownership of personal development, setting goals and seeks opportunities to learn. Encourages and supports team growth through knowledge sharing and mentoring. Additional Vacancy Information: We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out morehere . If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
30/07/2026
Full time
Senior Cyber Security Analyst (Cyber Business Partnering) Closing date - Sunday 16th August 2026 NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Job Purpose: The Cyber Business Partnering team works across the organisation to ensure cyber security is understood, embedded and aligned with business priorities. As the team continues to grow, we are seeking a Senior Cyber Security Analysts to join us. The role offers the opportunity to work across a broad range of cyber security disciplines while helping the business understand and manage cyber risk. Depending on your experience and interests, you may contribute to areas including: First Line Assurance Technical Assurance Supply Chain Assurance Culture and Engagement Whether you're a cyber security generalist, or looking to develop expertise in a particular area, you'll have the opportunity to make a real impact while building your skills across a varied and dynamic portfolio. Our Senior Cyber Security Analysts are responsible for assessing, delivering, maintaining and maturing the security practices within the organisation, ensuring that security plans, policies and practices reflect corporate standards and good practices, support the business functions, with focus on continuous improvement. This role will support and develop Cyber Security Analysts, initiating and managing their own work items and acting as a subject matter expert in their focus security domains. Key Responsibilities: Identify threats and risks, to shape and inform the development and implementation of mitigating strategies that strengthen NATS' security levels. Develop and maintain security standards, policies, and procedures to ensure alignment with recognised frameworks e.g. ISO 27001 and NIST. Develop and maintain the risk assessment framework and risk register, to support risk assessment activities across the organisation. Collaborate with business units to identify and design changes and improvements, to address their security needs and promote compliance and capability development. Conduct assurance and measurement processes for organisational security capabilities, to produce insightful reports and guide remedial actions across relevant business areas. Plan and execute security improvement initiatives across business areas, to ensure consistent delivery and alignment with organisational security objectives. Provide technical guidance, support development to other members of the team, to ensure consistency in security practices. Monitor developments in security frameworks, regulation, and legislation, to advise on their implications and influence improvements to NATS' security processes. About You You'll ideally have: Degree in Cybersecurity, Information Security / related field (or equivalent experience). CISMP, ISO 27001 Lead Implementer or equivalent professional certification or experience. Demonstrated experience in delivering initiatives which develop capability and promote compliance with security obligations. Experience in evaluating complex security challenges across technical, process, and business domains, applying sound judgement to deliver pragmatic and effective solutions. Experience identifying, developing and implementing, risk mitigation plans, policies, processes and technical controls. Understanding and experience of applying industry standards e.g. ISO27001 and NIST. Demonstrates a solid understanding of security controls required to identify, assess and address information security or cyber vulnerabilities across the organisation. Works collaboratively across teams and disciplines, supporting colleagues and contributing to a positive team environment. Provides guidance and mentoring where appropriate. Communicates confidently and effectively with stakeholders at all levels, translating complex information into clear, actionable messages. Proactively takes ownership of personal development, setting goals and seeks opportunities to learn. Encourages and supports team growth through knowledge sharing and mentoring. Additional Vacancy Information: We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. Find out morehere . If you share our passion to advance aviation and keep the skies safe - we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
NATS Ltd is seeking an Operational Delivery Engineer to support the safety-critical Shared Services infrastructure across multiple environments. You will help maintain service resilience, assist with monitoring, tooling, and deployment activities, and contribute to continual service improvements. The role involves on-call duties, collaboration with suppliers, and engagement in project work to ensure high availability of systems used for air traffic management.
23/07/2026
Full time
NATS Ltd is seeking an Operational Delivery Engineer to support the safety-critical Shared Services infrastructure across multiple environments. You will help maintain service resilience, assist with monitoring, tooling, and deployment activities, and contribute to continual service improvements. The role involves on-call duties, collaboration with suppliers, and engagement in project work to ensure high availability of systems used for air traffic management.
Operational Delivery Engineer - Shared Services, Infrastructure Operations (ATCE 4) NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Closing Date: Thursday 30th July 2026 Job Purpose/Overview The main purpose of this role is to provide specialist system and application expertise to support NATS' engineering and IT services for Air Traffic Management. This includes ensuring service resilience throughout the service lifecycle and applying continual service improvement. The role also focuses on the day to day and strategic administration, maintenance of delegated systems and supporting project activities as required. We'reexcitedto share anexcellentopportunity for anOperational Delivery Engineer to join our dynamic team. In this role, you will play a crucial part in maintaining service resilience across the entire lifecycle while driving continuous improvement. Your work will focus on our safety critical Shared Services infrastructure, which supports the delivery of systems and applications responsible for the safe movement of over 7,000 aircraft every day. As an Operational Delivery Engineer you will support the delivery, operation and continuous improvement of secure management tooling, operating systems, monitoring and infrastructure services. You will be part of Infrastructure Operations, providing support across hardware and software platforms that underpin critical operational services. Other Duties Include Maintenance: Responsible for planning and executing administration, maintenance, and service support of designated systems/applications. Incident Management: Apply domain expert knowledge to assigned/escalated incidents, prioritising, diagnosing, resolving and recording them using agreed procedures to restore service resilience. Problem Management: Analyse service events and incidents to initiate and undertake Problem Management activities to continuously improve service provision and deliver a 'predict and prevent' method of operations. Competency Maintenance: Gain, hold, and maintain the competencies necessary to control and configure systems/applications, enabling the restoration of technical services, deploy planned changes and carry out planned maintenance. Service Configuration: Ensure relevant processes and tools are applied so that service configuration records remain accurate, complete, and current. Document Management: Produce, review, and amend engineering instructions. Maintain configuration records for hardware, software, and adaptation for Service Support Systems. Service Asset Management: Manage service assets to ensure they are in a known state and in the correct location for use, ensuring the correct technical services are provided at the required service levels. Safety Culture: Be an advocate for Safety Culture, promoting and advancing best practice, challenging poor behaviours, and ensuring personal health & safety (H&S) by adhering to H&S procedures. Training: Provide on the job training (OJT) for other colleagues - this could be practical application of training or could be via an OJT plan, we would expect this role holder to be an OJTI or working towards it. Duty Engineer Role: Includes responsibilities for the Duty Engineer role (Be the first point of contact for service resolution - To initiate and progress actions to rectify issues relating to service availability or deliverability) and supporting the implementation of Contingency. Project Work: Support project requirements and activities. Supplier Engagement: Engage with suppliers when required to resolve service incidents and problems. Dimensions Staff Management: These posts are liable for line management responsibilities of up to 2, as well as technical supervision and task allocation for other colleagues and for any visiting managed service provider staff or contractors. Also responsible for utilising available resources to resolve complex operational incidents and problems with high impact potential. Autonomy Because of the safety related environment, works within defined processes and procedures. Expected to apply own judgement and expertise to determine the course of action required to resolve complex incidents and problems within the bounds of the design envelope of the system. Determines when issues should be escalated. Job Scope On Call: These posts are liable for on call as part of the 24 hour support organisation. There may be the need to provide telephone support or attend out of hours for service restoration, or to deploy service changes in line with the defined procedures. Environments: Operates across multiple NATS environments, including Production, Pre production, Training, Simulation, and TADs. Operates: This post will operate within a Service Support Group. Essential Skills and Experience Qualifications: Professional engineering qualification to Higher National Certificate (Level 4 or SQF Level 7) as a minimum Electronics, Telecommunications or Computer Science or other relevant Engineering discipline. In lieu of the above qualifications the candidate will be required to demonstrate one of the following alternative criteria: Relevant lower level engineering qualifications such as an Apprenticeship coupled with demonstrable engineering experience in a relevant field (May include but not limited to: Military, Rail, other Safety Critical environment) Evidence of substantial experience gained in a relevant transferable environment (such as ATSEP) gained over a significant period Experience of resolution of incidents, service restoration, incident and problem management of systems and equipment in a Safety Critical environment such as but not limited to Air Navigation Service Providers (ANSPs), Military or Rail. Shall demonstrate an understanding of safety critical systems and the impact they may have within our operational environment. Communication Skills: Effective oral and written communication skills. Interpersonal Skills: Interpersonal skills that enable proactive interaction with a variety of stakeholders, customers, suppliers, and colleagues. Additional Vacancy Information: WhatWe'reLooking For: Proven experience administering and supporting Microsoft Windows Server environments Understanding of networking fundamentals, including TCP/IP, DNS, routing, and firewall concepts Experience working with cloud technologies and platforms Experience delivering and supporting applications using Citrix Virtual Apps Experience with the secure presentation and delivery of Citrix applications using Citrix NetScaler PowerShell scripting skills for automation and administration tasks Understanding of code deployment methodologies and release management processes Knowledge of infrastructure automation and modern IT service delivery practices including change management. This role will, when appropriately trained, will form part of the on call 24hour support roster with team colleagues. This will require, when on call, access to site within 1 hour to enable service restoration if required. We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We love to hear from anyone who shares our passion to advance aviation and keep the skies safe - we welcome applicants regardless of age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry. Terms and Conditions On Call/Out of Hours: These posts are liable for on-call as part of the 24 hour support organisation. There may be the need to provide telephone support or attend out of hours for service restoration to meet agreed service levels, or to deploy service changes in line with the defined procedures.
23/07/2026
Full time
Operational Delivery Engineer - Shared Services, Infrastructure Operations (ATCE 4) NATS is the UK's leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. Closing Date: Thursday 30th July 2026 Job Purpose/Overview The main purpose of this role is to provide specialist system and application expertise to support NATS' engineering and IT services for Air Traffic Management. This includes ensuring service resilience throughout the service lifecycle and applying continual service improvement. The role also focuses on the day to day and strategic administration, maintenance of delegated systems and supporting project activities as required. We'reexcitedto share anexcellentopportunity for anOperational Delivery Engineer to join our dynamic team. In this role, you will play a crucial part in maintaining service resilience across the entire lifecycle while driving continuous improvement. Your work will focus on our safety critical Shared Services infrastructure, which supports the delivery of systems and applications responsible for the safe movement of over 7,000 aircraft every day. As an Operational Delivery Engineer you will support the delivery, operation and continuous improvement of secure management tooling, operating systems, monitoring and infrastructure services. You will be part of Infrastructure Operations, providing support across hardware and software platforms that underpin critical operational services. Other Duties Include Maintenance: Responsible for planning and executing administration, maintenance, and service support of designated systems/applications. Incident Management: Apply domain expert knowledge to assigned/escalated incidents, prioritising, diagnosing, resolving and recording them using agreed procedures to restore service resilience. Problem Management: Analyse service events and incidents to initiate and undertake Problem Management activities to continuously improve service provision and deliver a 'predict and prevent' method of operations. Competency Maintenance: Gain, hold, and maintain the competencies necessary to control and configure systems/applications, enabling the restoration of technical services, deploy planned changes and carry out planned maintenance. Service Configuration: Ensure relevant processes and tools are applied so that service configuration records remain accurate, complete, and current. Document Management: Produce, review, and amend engineering instructions. Maintain configuration records for hardware, software, and adaptation for Service Support Systems. Service Asset Management: Manage service assets to ensure they are in a known state and in the correct location for use, ensuring the correct technical services are provided at the required service levels. Safety Culture: Be an advocate for Safety Culture, promoting and advancing best practice, challenging poor behaviours, and ensuring personal health & safety (H&S) by adhering to H&S procedures. Training: Provide on the job training (OJT) for other colleagues - this could be practical application of training or could be via an OJT plan, we would expect this role holder to be an OJTI or working towards it. Duty Engineer Role: Includes responsibilities for the Duty Engineer role (Be the first point of contact for service resolution - To initiate and progress actions to rectify issues relating to service availability or deliverability) and supporting the implementation of Contingency. Project Work: Support project requirements and activities. Supplier Engagement: Engage with suppliers when required to resolve service incidents and problems. Dimensions Staff Management: These posts are liable for line management responsibilities of up to 2, as well as technical supervision and task allocation for other colleagues and for any visiting managed service provider staff or contractors. Also responsible for utilising available resources to resolve complex operational incidents and problems with high impact potential. Autonomy Because of the safety related environment, works within defined processes and procedures. Expected to apply own judgement and expertise to determine the course of action required to resolve complex incidents and problems within the bounds of the design envelope of the system. Determines when issues should be escalated. Job Scope On Call: These posts are liable for on call as part of the 24 hour support organisation. There may be the need to provide telephone support or attend out of hours for service restoration, or to deploy service changes in line with the defined procedures. Environments: Operates across multiple NATS environments, including Production, Pre production, Training, Simulation, and TADs. Operates: This post will operate within a Service Support Group. Essential Skills and Experience Qualifications: Professional engineering qualification to Higher National Certificate (Level 4 or SQF Level 7) as a minimum Electronics, Telecommunications or Computer Science or other relevant Engineering discipline. In lieu of the above qualifications the candidate will be required to demonstrate one of the following alternative criteria: Relevant lower level engineering qualifications such as an Apprenticeship coupled with demonstrable engineering experience in a relevant field (May include but not limited to: Military, Rail, other Safety Critical environment) Evidence of substantial experience gained in a relevant transferable environment (such as ATSEP) gained over a significant period Experience of resolution of incidents, service restoration, incident and problem management of systems and equipment in a Safety Critical environment such as but not limited to Air Navigation Service Providers (ANSPs), Military or Rail. Shall demonstrate an understanding of safety critical systems and the impact they may have within our operational environment. Communication Skills: Effective oral and written communication skills. Interpersonal Skills: Interpersonal skills that enable proactive interaction with a variety of stakeholders, customers, suppliers, and colleagues. Additional Vacancy Information: WhatWe'reLooking For: Proven experience administering and supporting Microsoft Windows Server environments Understanding of networking fundamentals, including TCP/IP, DNS, routing, and firewall concepts Experience working with cloud technologies and platforms Experience delivering and supporting applications using Citrix Virtual Apps Experience with the secure presentation and delivery of Citrix applications using Citrix NetScaler PowerShell scripting skills for automation and administration tasks Understanding of code deployment methodologies and release management processes Knowledge of infrastructure automation and modern IT service delivery practices including change management. This role will, when appropriately trained, will form part of the on call 24hour support roster with team colleagues. This will require, when on call, access to site within 1 hour to enable service restoration if required. We are proud to offer a fantastic total reward package to help you thrive both personally and professionally. We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We love to hear from anyone who shares our passion to advance aviation and keep the skies safe - we welcome applicants regardless of age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry. Terms and Conditions On Call/Out of Hours: These posts are liable for on-call as part of the 24 hour support organisation. There may be the need to provide telephone support or attend out of hours for service restoration to meet agreed service levels, or to deploy service changes in line with the defined procedures.
