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Senior ServiceNow Engineer Salary: Up to £80,000 Location: Manchester (Hybrid - 2 days onsite, 3 remote) Type: Permanent The Opportunity This is a rare chance to step into a senior, highly visible ServiceNow role within a well-established, globally recognised organisation based in the heart of Manchester. ServiceNow is a strategic platform here - not a side system. You'll be the most senior technical ServiceNow specialist in the organisation , acting as the global SME , shaping the roadmap, influencing senior stakeholders, and driving real business value through automation, integration, and platform excellence. If you're looking for ownership, influence, and technical depth - this role delivers all three. What You'll Be Doing Designing, developing, configuring and enhancing the ServiceNow platform across enterprise-scale environments Leading the technical direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades, lifecycle management, and continuous improvement of the platform Acting as a technical mentor and leader to junior engineers (based internationally), without direct line management Ensuring strong documentation, governance, resilience, and best-practice delivery What They're Looking For Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery , sprints, and backlogs (Azure DevOps or similar) Confident communicator who can engage with both technical teams and senior non-technical stakeholders A pragmatic engineer who balances hands-on delivery with strategic thinking Nice to Have (But Not Essential) ServiceNow certifications (CSA and/or CAD) ITIL certification Experience across multiple ServiceNow modules - flexibility to learn others is supported Why This Role Stands Out True seniority - global SME for ServiceNow Strategic impact - influence roadmap, architecture, and platform direction Hybrid working - Manchester-based with real flexibility Strong backing - investment in platform growth and additional team hires Stability + challenge - established organisation with a modern technology agenda

Infrastructure Engineer - Lead Level (No line management) Location: South East London (Hybrid) Salary: Up to £60,000 Working Pattern: 4 days on-site Fridays remote (early finish) Read This First This role is for a senior infrastructure professional with a manager's mindset . You will not be managing a team. You will be the key holder for the infrastructure estate - the person trusted to own it, protect it, and make the right decisions. This position suits someone who wants real accountability and ownership , without people-management responsibilities. The Role You will operate as the senior, accountable owner of infrastructure , working within a small, trusted technology function supporting a large, operationally complex organisation. This is a hands-on, generalist infrastructure role with authority and visibility across the business. You will shape standards, manage risk, and ensure the environment is stable, secure, and fit for purpose. What You'll Be Responsible For Owning the infrastructure estate end to end Managing Azure / Microsoft infrastructure, identity, and security Supporting network connectivity and SD-WAN initiatives Managing the modern workplace via Microsoft Intune Acting as the senior escalation point for infrastructure issues Improving resilience, documentation, and operational maturity The service desk function is separate - this role focuses on engineering ownership , not ticket volume. The Person We're Looking For You are: A senior infrastructure generalist , not a narrow specialist Comfortable being the most accountable technical person in the room Calm, decisive, and trusted to make judgement calls Looking for long-term ownership , not short-term CV padding Key experience: Strong Azure / Microsoft infrastructure background Solid networking fundamentals Endpoint management (Intune or equivalent) Confident operating independently Working Model & Package 4 days per week on-site (South East London) Fridays remote with early finish Salary up to £60,000 High-trust, low-bureaucracy environment Genuine ownership of a business-critical infrastructure estate Why This Role Appeals This is a role for someone who wants to run infrastructure properly - with trust, accountability, and autonomy - rather than manage people or chase titles.

Software Application Manager Location: South East London (on-site parking available) Salary: £50,000 - £55,000 Working Pattern: 4 days on-site (non-negotiable) Fridays remote The Role This is a senior application ownership role within a large, operationally complex organisation where software systems are business-critical . You will be responsible for running and owning a portfolio of enterprise applications - ensuring they are stable, secure, fit for purpose, and aligned with how the business actually operates. This is not a development role and not a delivery/project management role. It's a role for someone who wants clear accountability , authority, and long-term ownership of applications that matter. Overall Responsibility (Plain English) You are the key holder for applications . If an application: isn't working properly isn't fit for purpose isn't being supported correctly or isn't delivering value You own it. You'll work between the business, suppliers, and internal IT teams to make sure applications are well run, well governed, and well understood . What You'll Be Doing Owning a portfolio of business-critical software applications Acting as the single point of accountability for how those systems perform Managing third-party vendors and SaaS providers Overseeing application lifecycle: onboarding, change, optimisation, and retirement Ensuring applications meet security, compliance, and operational standards Working closely with stakeholders to understand requirements and priorities Making informed decisions around risk, cost, and usability Improving documentation, governance, and application clarity This role is about control, judgement, and ownership , not chasing tickets or running projects. The Profile That Fits This role suits someone who: Has previously owned applications or application estates Is comfortable being accountable , not just involved Can deal confidently with suppliers and senior stakeholders Brings structure, clarity, and calm to complex environments Wants to stay close to the systems, not manage large teams Background could include: Application Manager / Application Owner Systems Manager IT Service / Platform Manager Senior Analyst with application ownership responsibility Working Model (Clear and Non-Negotiable) 4 days per week on-site Friday remote working On-site parking available This role requires regular on-site presence due to stakeholder interaction and operational context. Flexibility is built in, but expectations are clear from day one. Package Salary £50,000 - £55,000 Stable, long-term role with real ownership Low bureaucracy, high trust Opportunity to genuinely run applications properly Why This Role Stands Out This is a role for someone who wants to own systems, make decisions, and be trusted - not hide behind process or titles. If you enjoy running applications like a business , this role will suit you.