Telefonica Tech UK Limited
Antrim, County Antrim
Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Telefónica Tech UK&I is looking for a Provisioning Coordinator. The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be working with PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered. Managing end to end circuit provisioning including customer ceases Taking ownership of orders from inception to customer handover Managing a large volume of customer accounts and their on-going provisioning projects Building relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers. Ensuring regular status updates are issued to end customers Creating customer paperwork for customer requirement, Liaising with operational teams for delivery of services, Ensure internal systems are updated with all required information of circuit provisions, to ensure billing commences for services Providing administrative support as and when required Qualifications Skills and Experience Must possess strong administrative skills, preferably gained within a sales environment. Ideally with some experience of telecoms Accurate keying/data input skills. Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM or ERP is highly desirable. Excellent communication skills both oral and written. High level of accuracy and attention to detail. Excellent interpersonal skills with the ability to maintain and build good relationships both internally and externally. Ability to analyse customer needs and recommend solutions with minimal escalations. Ability to prioritise workload efficiently ensuring that all customer queries are resolved to closure and the customer's satisfaction. The ability to multitask - providing support for various deals at different stages. Willing to go the extra mile' and views customer excellence as a personal objective. Ability to work methodically and calmly under pressure. Strong organisational, prioritisation and time management skills. Ability to self-motivate and manage own workload. Proactive in approach with a flexible attitude. Able to deal with customers in patient & friendly manner. Team player - understands the importance of collaborative working Telecoms/ISP experience Data and Ethernet knowledge Additional Information At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.
Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Telefónica Tech UK&I is looking for a Provisioning Coordinator. The role is responsible for dealing with orders from start to finish, over a large number of accounts and across multiple carriers and providers. Previous B2B experience is needed from an ISP/Telecoms background. In terms of products/services you'll be working with PSTN, Broadband, Ethernet and MPLS therefore previous experience of this is essential. Experience gained in a non-ISP background will, however, still be considered. Managing end to end circuit provisioning including customer ceases Taking ownership of orders from inception to customer handover Managing a large volume of customer accounts and their on-going provisioning projects Building relationships with customers and suppliers on provisioning projects and dealing with adhoc enquiries directly from customers. Ensuring regular status updates are issued to end customers Creating customer paperwork for customer requirement, Liaising with operational teams for delivery of services, Ensure internal systems are updated with all required information of circuit provisions, to ensure billing commences for services Providing administrative support as and when required Qualifications Skills and Experience Must possess strong administrative skills, preferably gained within a sales environment. Ideally with some experience of telecoms Accurate keying/data input skills. Proficient in MS packages including Word, Excel and Outlook, working knowledge of CRM or ERP is highly desirable. Excellent communication skills both oral and written. High level of accuracy and attention to detail. Excellent interpersonal skills with the ability to maintain and build good relationships both internally and externally. Ability to analyse customer needs and recommend solutions with minimal escalations. Ability to prioritise workload efficiently ensuring that all customer queries are resolved to closure and the customer's satisfaction. The ability to multitask - providing support for various deals at different stages. Willing to go the extra mile' and views customer excellence as a personal objective. Ability to work methodically and calmly under pressure. Strong organisational, prioritisation and time management skills. Ability to self-motivate and manage own workload. Proactive in approach with a flexible attitude. Able to deal with customers in patient & friendly manner. Team player - understands the importance of collaborative working Telecoms/ISP experience Data and Ethernet knowledge Additional Information At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.
Telefonica Tech UK Limited
Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Senior AI/Data Engineering Consultant We are looking for people that will guide us in our growth, innovate and mentor. We need you to help us break and create the rules to continue to be a place admired for our people, culture and innovation - and to help us in being a place that everyone wants to work, and no one wants to leave! The role will vary depending on the project but will primarily focus on the delivery of enterprise-level solutions in the Artificial Intelligence, Data Science/Machine Learning and Data Engineering arena.? This is a client-facing position, so the ideal candidate must be comfortable speaking with clients and some occasional?travel. Our offices are in Farnham and London. The role can be based at either location. Induction, training and company meets are done at both offices. When we can, we generally get together at either of the offices either a Wednesday or?a Friday. RESPONSIBILITIES Working on projects that utilise the Microsoft Azure technology stack across domains such as AI, Data Engineering, Data Science & Machine Learning. Satisfying the expectations and requirements of customers, both internal and external Supporting others in their development Contributing to the internal?and external community Industry experience in delivering Microsoft Azure solutions, with a good grounding in all associated areas Proven written and spoken English Strategic and operational decision-making skills Outstanding interpersonal skills Ability and attitude towards investigating and sharing new technologies Ability to guide, direct or influence people Ability to identify opportunities, issues and risks Willingness to learn based on feedback Able to help others develop Ideally degree educated - computer science, data analysis, AI & Machine Learning etc Microsoft certified (nice to have) TECHNICAL SKILLS Peoples skills vary and that's great because the role varies. You should be comfortable with at least 3 of the core technologies below and have an interest in at least 4 others within the core/supporting/principles. Current Microsoft/Databricks certifications are useful but not mandatory - we'll help you get those! Core: Data Manipulation (SQL, Pandas, Pyspark) Azure AI (Azure AI Foundry, AI Search, Document Intelligence, AI Services) Data Science & Machine Learning (Databricks, Python, SKLearn, XGBoost, MLFlow, EDA) Familiarity with LLMs (OpenAI, Prompt Engineering, LangChain) Relevant Azure Data & Computation services (ADLS, ADF, Databricks, SQL Databases) Supporting: Azure ML Services React/CSS/JavaScript Azure infrastructure R, Powershell Kubernetes/Docker Tensorflow/Pytorch Principles: Data Modelling Data Science Data Warehouse Theory Data Architecture Master Data Management Additional Information At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.
Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Senior AI/Data Engineering Consultant We are looking for people that will guide us in our growth, innovate and mentor. We need you to help us break and create the rules to continue to be a place admired for our people, culture and innovation - and to help us in being a place that everyone wants to work, and no one wants to leave! The role will vary depending on the project but will primarily focus on the delivery of enterprise-level solutions in the Artificial Intelligence, Data Science/Machine Learning and Data Engineering arena.? This is a client-facing position, so the ideal candidate must be comfortable speaking with clients and some occasional?travel. Our offices are in Farnham and London. The role can be based at either location. Induction, training and company meets are done at both offices. When we can, we generally get together at either of the offices either a Wednesday or?a Friday. RESPONSIBILITIES Working on projects that utilise the Microsoft Azure technology stack across domains such as AI, Data Engineering, Data Science & Machine Learning. Satisfying the expectations and requirements of customers, both internal and external Supporting others in their development Contributing to the internal?and external community Industry experience in delivering Microsoft Azure solutions, with a good grounding in all associated areas Proven written and spoken English Strategic and operational decision-making skills Outstanding interpersonal skills Ability and attitude towards investigating and sharing new technologies Ability to guide, direct or influence people Ability to identify opportunities, issues and risks Willingness to learn based on feedback Able to help others develop Ideally degree educated - computer science, data analysis, AI & Machine Learning etc Microsoft certified (nice to have) TECHNICAL SKILLS Peoples skills vary and that's great because the role varies. You should be comfortable with at least 3 of the core technologies below and have an interest in at least 4 others within the core/supporting/principles. Current Microsoft/Databricks certifications are useful but not mandatory - we'll help you get those! Core: Data Manipulation (SQL, Pandas, Pyspark) Azure AI (Azure AI Foundry, AI Search, Document Intelligence, AI Services) Data Science & Machine Learning (Databricks, Python, SKLearn, XGBoost, MLFlow, EDA) Familiarity with LLMs (OpenAI, Prompt Engineering, LangChain) Relevant Azure Data & Computation services (ADLS, ADF, Databricks, SQL Databases) Supporting: Azure ML Services React/CSS/JavaScript Azure infrastructure R, Powershell Kubernetes/Docker Tensorflow/Pytorch Principles: Data Modelling Data Science Data Warehouse Theory Data Architecture Master Data Management Additional Information At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don't believe hiring is a tick box exercise, so if you feel that you don't match the job description 100%, but would still be a great fit for role, please get in touch.
