Are you an experienced AV Technician with strong problem-solving skills and a passion for delivering exceptional technical support? This is your chance to join our freelance team and work as an extension of a prestigious audio-visual integrator renowned for delivering world-class live events. Role Overview: As a freelance AV Technician, you ll support our client s field engineering team by providing break-fix and preventative maintenance across multiple corporate sites in London. Working on an extended contract basis, you ll collaborate closely with an established technical team to ensure swift fault resolution and minimal operational disruption. Your calm, professional approach and deep knowledge of AV/UC/VC technologies will be key to delivering outstanding service. Key Responsibilities: Update and manage fault tickets, ensuring timely resolution. Provide on-site support for live events and day-to-day corporate operations, maintaining exceptional client satisfaction. Apply your technical expertise across AV/UC/VC technologies, including (but not limited to) Crestron, Q-Sys, Biamp, Dante, and Extron. Operate Poly/Cisco systems and support IPTV functionality. Desired Skills & Certifications: Strong experience as an AV Technician in break-fix and preventative support roles. Corporate AV experience is essential. Expert knowledge of leading AV/UC/VC manufacturers and technologies such as Crestron, Q-Sys, Biamp, Dante, and Extron. Confident in operating Poly/Cisco and IPTV systems. Excellent problem-solving abilities and the ability to stay composed under pressure. Strong communication and interpersonal skills. Benefits: Competitive freelance rates based on experience. Travel expenses covered.
09/12/2025
Contractor
Are you an experienced AV Technician with strong problem-solving skills and a passion for delivering exceptional technical support? This is your chance to join our freelance team and work as an extension of a prestigious audio-visual integrator renowned for delivering world-class live events. Role Overview: As a freelance AV Technician, you ll support our client s field engineering team by providing break-fix and preventative maintenance across multiple corporate sites in London. Working on an extended contract basis, you ll collaborate closely with an established technical team to ensure swift fault resolution and minimal operational disruption. Your calm, professional approach and deep knowledge of AV/UC/VC technologies will be key to delivering outstanding service. Key Responsibilities: Update and manage fault tickets, ensuring timely resolution. Provide on-site support for live events and day-to-day corporate operations, maintaining exceptional client satisfaction. Apply your technical expertise across AV/UC/VC technologies, including (but not limited to) Crestron, Q-Sys, Biamp, Dante, and Extron. Operate Poly/Cisco systems and support IPTV functionality. Desired Skills & Certifications: Strong experience as an AV Technician in break-fix and preventative support roles. Corporate AV experience is essential. Expert knowledge of leading AV/UC/VC manufacturers and technologies such as Crestron, Q-Sys, Biamp, Dante, and Extron. Confident in operating Poly/Cisco and IPTV systems. Excellent problem-solving abilities and the ability to stay composed under pressure. Strong communication and interpersonal skills. Benefits: Competitive freelance rates based on experience. Travel expenses covered.
Job Overview: This role provides essential first-line IT support, ensuring day-to-day systems operate efficiently with minimal disruption. You will be the main point of contact for all technical queries and support requests, offering assistance both on-site and remotely. Key Responsibilities: Serve as the first point of contact for all helpdesk queries and incidents via face-to-face support, phone, and email. Install, configure, procure, and maintain desktop and laptop computers. Resolve technical issues and service requests using the internal helpdesk system. Maintain an up-to-date inventory of hardware and software, ensuring all applications are approved and correctly licensed. Provide support for telephony systems, audio-visual equipment, projectors, and video conferencing technology. Liaise with external IT service providers and vendors when needed. Skills & Competencies: Strong experience supporting Windows-based desktops and servers. Confident using Windows Desktop (Enterprise), Microsoft Office, and Google Workspace. Excellent diagnostic and problem-solving skills. Previous experience using ticketing/helpdesk tools and familiarity with ITIL practices. Basic understanding of networking principles including TCP/IP, DNS, and DHCP. Ability to communicate technical information clearly to users at all levels. Desirable Experience: Windows Server administration Firewalls (Checkpoint, Palo Alto) Active Directory Telephony systems IT security practices Virtualisation (VMware) Mobile Device Management (MDM) platforms Mobile operating system support (iOS and Android)
24/11/2025
Full time
Job Overview: This role provides essential first-line IT support, ensuring day-to-day systems operate efficiently with minimal disruption. You will be the main point of contact for all technical queries and support requests, offering assistance both on-site and remotely. Key Responsibilities: Serve as the first point of contact for all helpdesk queries and incidents via face-to-face support, phone, and email. Install, configure, procure, and maintain desktop and laptop computers. Resolve technical issues and service requests using the internal helpdesk system. Maintain an up-to-date inventory of hardware and software, ensuring all applications are approved and correctly licensed. Provide support for telephony systems, audio-visual equipment, projectors, and video conferencing technology. Liaise with external IT service providers and vendors when needed. Skills & Competencies: Strong experience supporting Windows-based desktops and servers. Confident using Windows Desktop (Enterprise), Microsoft Office, and Google Workspace. Excellent diagnostic and problem-solving skills. Previous experience using ticketing/helpdesk tools and familiarity with ITIL practices. Basic understanding of networking principles including TCP/IP, DNS, and DHCP. Ability to communicate technical information clearly to users at all levels. Desirable Experience: Windows Server administration Firewalls (Checkpoint, Palo Alto) Active Directory Telephony systems IT security practices Virtualisation (VMware) Mobile Device Management (MDM) platforms Mobile operating system support (iOS and Android)
