Vintage Cash Cow

A progressive tech company in the UK is seeking a Mid-Level .Net Developer to design and maintain web applications and back-end services. The role includes working with C# and .NET 9, contributing to internal applications and third-party integrations, and collaborating with cross-functional teams. Ideal candidates should have hands-on experience with modern C#.NET and a working knowledge of Blazor. The position offers flexibility with remote work options and opportunities for mentoring junior team members.

A leading tech firm is seeking a Mid-Level .NET Developer to design, develop, and maintain web applications. The ideal candidate will have 3-5 years of experience in C#.NET and familiarity with Blazor and RESTful APIs. This position offers remote work options with occasional office visits. You will collaborate with cross-functional teams and have a key role in delivering features that meet user expectations. A strong problem-solving ability and excellent communication skills are essential.

Mid-Level .Net Developer Department: Technology & Data Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: The team thrives on collaboration while valuing individual responsibility and autonomy. We work at pace in a dynamic environment where priorities shift and adaptability is key. The team works remotely with the option to work from our Leeds office. While we value work-life balance, there may be occasions when out-of-hours work is needed to support releases or resolve critical issues. About the role: You will design, develop and maintain web applications and back-end services using C# and the .NET ecosystem, with a focus on building modern, scalable solutions. You'll contribute to building and maintaining our customer-facing websites, internal applications, and third-party integrations that power our platform. You'll work closely with cross-functional teams to deliver features that meet business needs and user expectations. This role may require you to work from the Leeds offices from time to time, travel to our European location and other international locations as we scale, and provide out-of-hours support when needed. Getting Started Immerse yourself in our systems, architecture, and product portfolio. Start building and maintaining modern web APIs with .NET 9.0. Get hands on with Blazor apps and contribute to user facing experiences. Collaborate with cross functional teams to deliver features that matter. Share knowledge through pair coding. Establishing Your Impact Take ownership of modules and new greenfield builds. Partner with product managers to translate customer needs into elegant, scalable solutions. Integrate external service APIs to extend our platform's capabilities. Driving Excellence Being a key individual for projects end to end: from idea, to design, to launch. Champion a culture of experimentation, curiosity, and continuous learning. Keep an eye on emerging tech, propose and trial new tools that could transform how we work. Key Goals & Objectives: Deliver features and bug fixes within reasonable timeframes. Write clean, maintainable code that passes code review with minimal rework. Take ownership of features end to end, from development through to production. Work effectively with Product, QA and wider stakeholders to elicit and refine requirements. Identify and implement improvements to existing systems and processes. Continuously improve development practices, leveraging modern tools, cloud technologies, and automation. Stay ahead of the curve, experimenting with new technologies and suggesting innovations that could simplify complexity and unlock value. Key Responsibilities Development Develop & maintain C# / .NET APIs and back end services. Build & maintain Blazor (or similar) front ends. Write & maintain unit/integration tests. Work with SQL databases: query and optimise. Quality & Process Participate in code reviews (give/receive feedback). Debug & troubleshoot across the stack. Follow established patterns, standards, and best practices. Collaboration Work with the Product team and business stakeholders to elicit and refine requirements. Estimate work and flag risks/blockers early. Support QA with testing and bug resolution. Ownership Own features from development through deployment. Investigate & resolve production issues in your areas. Document solutions and share knowledge. Growth Lead and contribute to technical discussions. Support and mentor junior team members. Skills, Knowledge and Expertise Essential Skills & Experience: 3 5 years of hands on experience with modern C#.NET. Working knowledge of Blazor and the .NET 9 framework. Proven ability to build and maintain robust RESTful APIs. Proficiency in relational databases and related technologies, including Entity Framework. Familiarity with CI/CD pipelines, particularly GitHub Actions. Experience with unit testing frameworks such as xUnit (or similar, e.g. NUnit, MSTest). Understanding of caching strategies and when to apply them to improve application performance. Competency in general basic IT skills. Excellent communication and effective problem solving abilities. Desirable Skills: Exposure to Azure Cloud Services, or a strong willingness to learn these technologies. Experience with .NET Aspire. High degree of adaptability and the capacity to efficiently context switch between tasks.

Mid-Level .Net Developer Department: Technology & Data Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: The team thrives on collaboration while valuing individual responsibility and autonomy. We work at pace in a dynamic environment where priorities shift and adaptability is key. The team works remotely with the option to work from our Leeds office. While we value work-life balance, there may be occasions when out-of-hours work is needed to support releases or resolve critical issues. About the role: You will design, develop and maintain web applications and back-end services using C# and the .NET ecosystem, with a focus on building modern, scalable solutions. You'll contribute to building and maintaining our customer-facing websites, internal applications, and third-party integrations that power our platform. You'll work closely with cross-functional teams to deliver features that meet business needs and user expectations. This role may require you to work from the Leeds offices from time to time, travel to our European location and other international locations as we scale, and provide out-of-hours support when needed. Getting Started Immerse yourself in our systems, architecture, and product portfolio. Start building and maintaining modern web APIs with .NET 9.0. Get hands on with Blazor apps and contribute to user facing experiences. Collaborate with cross functional teams to deliver features that matter. Share knowledge through pair coding. Establishing Your Impact Take ownership of modules and new greenfield builds. Partner with product managers to translate customer needs into elegant, scalable solutions. Integrate external service APIs to extend our platform's capabilities. Driving Excellence Being a key individual for projects end to end: from idea, to design, to launch. Champion a culture of experimentation, curiosity, and continuous learning. Keep an eye on emerging tech, propose and trial new tools that could transform how we work. Key Goals & Objectives: Deliver features and bug fixes within reasonable timeframes. Write clean, maintainable code that passes code review with minimal rework. Take ownership of features end to end, from development through to production. Work effectively with Product, QA and wider stakeholders to elicit and refine requirements. Identify and implement improvements to existing systems and processes. Continuously improve development practices, leveraging modern tools, cloud technologies, and automation. Stay ahead of the curve, experimenting with new technologies and suggesting innovations that could simplify complexity and unlock value. Key Responsibilities Development Develop & maintain C# / .NET APIs and back end services. Build & maintain Blazor (or similar) front ends. Write & maintain unit/integration tests. Work with SQL databases: query and optimise. Quality & Process Participate in code reviews (give/receive feedback). Debug & troubleshoot across the stack. Follow established patterns, standards, and best practices. Collaboration Work with the Product team and business stakeholders to elicit and refine requirements. Estimate work and flag risks/blockers early. Support QA with testing and bug resolution. Ownership Own features from development through deployment. Investigate & resolve production issues in your areas. Document solutions and share knowledge. Growth Lead and contribute to technical discussions. Support and mentor junior team members. Skills, Knowledge and Expertise Essential Skills & Experience: 3 5 years of hands on experience with modern C#.NET. Working knowledge of Blazor and the .NET 9 framework. Proven ability to build and maintain robust RESTful APIs. Proficiency in relational databases and related technologies, including Entity Framework. Familiarity with CI/CD pipelines, particularly GitHub Actions. Experience with unit testing frameworks such as xUnit (or similar, e.g. NUnit, MSTest). Understanding of caching strategies and when to apply them to improve application performance. Competency in general basic IT skills. Excellent communication and effective problem solving abilities. Desirable Skills: Exposure to Azure Cloud Services, or a strong willingness to learn these technologies. Experience with .NET Aspire. High degree of adaptability and the capacity to efficiently context switch between tasks.

Senior Test Engineer Department: Technology & Data Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow, technology is how we scale impact. Every customer journey, from sending in pre-loved items to getting paid, is powered by the systems we design, the products we build, and the data we unlock. Our Technology & Data team is at the heart of this transformation driving greenfield product development, experimenting with fresh ideas, and bringing innovative solutions to life. We're building modern, scalable, and customer-focused platforms that set the standard for the re-commerce industry. This is a team where curiosity meets craft: blending creativity, technical excellence, and a product mindset to deliver experiences that feel simple, rewarding, and future-proof. About the role We're looking for a Senior Test Engineer to lead quality assurance across Vintage Cash Cow's customer-facing websites and front-end applications and mentor a team of testers. This isn't just about finding bugs-it's about building a culture of quality from the ground up. You'll be designing and implementing automated test frameworks using Playwright and C#, guiding manual testing efforts, and ensuring our customers receive reliable, polished experiences every time. With a keen eye for detail and a product mindset, you'll collaborate closely with developers, product managers, and designers to catch issues early and champion quality throughout the development lifecycle. You'll manage and develop junior testers, establish testing best practices, and drive continuous improvement in how we deliver software. If you're passionate about quality, love mentoring others, and want to make a real impact-you'll thrive here. This role may require you to work from the Leeds offices from time to time, travel to our European location and other international locations as we scale, and provide out-of-hours support when needed.

A leading re-commerce platform in Morley is seeking a Senior Test Engineer to enhance quality assurance across customer-facing websites. This role involves designing automated test frameworks, mentoring junior testers, and collaborating closely with development teams to ensure high-quality delivery. Candidates should possess skills in Playwright and C#. The environment is dynamic, offering opportunities to engage in international projects and contribute to a culture of quality across teams.

Senior Test Engineer Department: Technology & Data Employment Type: Full Time Location: Trimble Offices, Morley Description About the team At Vintage Cash Cow, technology is how we scale impact. Every customer journey, from sending in pre loved items to getting paid, is powered by the systems we design, the products we build, and the data we unlock. Our Technology & Data team is at the heart of this transformation, driving greenfield product development, experimenting with fresh ideas, and bringing innovative solutions to life. We're building modern, scalable, and customer focused platforms that set the standard for the re commerce industry. This is a team where curiosity meets craft: blending creativity, technical excellence, and a product mindset to deliver experiences that feel simple, rewarding, and future proof. About the role We're looking for a Senior Test Engineer to lead quality assurance across Vintage Cash Cow's customer facing websites and front end applications and mentor a team of testers. This isn't just about finding bugs-it's about building a culture of quality from the ground up. You'll be designing and implementing automated test frameworks using Playwright and C#, guiding manual testing efforts, and ensuring our customers receive reliable, polished experiences every time. With a keen eye for detail and a product mindset, you'll collaborate closely with developers, product managers, and designers to catch issues early and champion quality throughout the development lifecycle. You'll manage and develop junior testers, establish testing best practices, and drive continuous improvement in how we deliver software. If you're passionate about quality, love mentoring others, and want to make a real impact-you'll thrive here. This role may require you to work from the Leeds offices from time to time, travel to our European location and other international locations as we scale, and provide out of hours support when needed. Getting Started Immerse yourself in our systems, products, existing test coverage, and team workflows. Begin building automated test suites using Playwright and C#. Execute manual testing and establish quality standards for new features. Work closely with developers and product managers to understand requirements and define test strategies. Get to know the testing team and begin supporting junior testers. Establishing Your Impact Take ownership of test automation strategy and expand Playwright coverage across critical user journeys. Partner with product managers and developers to ensure quality is built in from the start. Manage and mentor junior testers, helping them grow their manual and automation skills. Define and establish testing practices, introducing modern tools and setting quality benchmarks. Driving Excellence Own quality assurance end to end: from test planning, through execution, to release sign off. Champion a culture of quality, continuous improvement, and shift left testing practices. Lead and develop junior testers, elevating the entire team's testing skills and career growth. Stay current with testing tools and techniques, proposing innovations that improve efficiency and coverage. Key Goals & Objectives Build and maintain comprehensive automated test suites using Playwright and C#, integrated into CI/CD pipelines. Ensure reliable, high quality releases that support Vintage Cash Cow's growth and customer experience. Champion a quality first mindset, catching issues early and preventing defects from reaching customers. Build a high performing testing team by managing and mentoring junior testers, sharing knowledge, and raising quality standards. Continuously improve testing practices, leveraging modern automation tools and integrating with development workflows. Stay ahead of the curve, exploring new testing techniques and tools that improve coverage and efficiency. Key Responsibilities Test Automation Design, build, and maintain automated test suites using Playwright and C#. Test front end web applications across our brand portfolio, ensuring consistent quality and user experience. Own the test automation framework end to end: from strategy and implementation to CI/CD integration. Write clean, maintainable test code following best practices and modern patterns. Manual Testing & Quality Assurance Plan and execute manual testing for new features, regression, and exploratory testing. Create and maintain test plans, test cases, and defect reports with clear documentation. Work closely with developers to identify root causes and verify fixes. Collaboration & Process Partner with product managers and developers to understand requirements and define acceptance criteria. Participate in sprint planning, stand ups, and retrospectives as a quality advocate. Provide clear release readiness assessments and risk analysis. Integrate automated tests into CI/CD pipelines (Azure DevOps, GitHub Actions). Team Leadership & Growth Manage and mentor junior testers, supporting their growth in both manual and automation skills. Conduct test reviews and pair testing sessions to share knowledge and improve quality. Champion testing best practices and advocate for quality across the engineering team. Innovation & Continuous Improvement Stay current with testing tools, frameworks, and methodologies, recommending improvements. Propose and lead initiatives to improve test coverage, speed, and reliability. Own and evolve testing standards and processes to drive continuous improvement. Skills, Knowledge and Expertise Strong experience in software testing, with a proven track record in both manual and automated testing. Proficient with Playwright for end to end test automation, with experience designing and maintaining test frameworks. Proficiency in C# for writing automated tests and test utilities. Understanding of web technologies (HTML, CSS, JavaScript) for effective UI testing. Experience with API testing tools (Postman, REST Assured, or similar). Familiarity with SQL for data validation and test setup. Knowledge of Agile practices, Git, and CI/CD pipelines (Azure DevOps, GitHub Actions). Proficient with test management tools (Azure Test Plans, TestRail, or similar), including test planning, execution tracking, and reporting. Experience with performance testing tools (k6, JMeter, or similar) to identify bottlenecks and ensure system reliability. Understanding of accessibility testing principles and tools to ensure inclusive user experiences. A quality mindset: attention to detail, curiosity, and a passion for delivering excellent user experiences. Experience managing or mentoring junior testers, with a passion for developing others.

Head of IT Department: Technology & Data Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre-loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support. Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem-solving, deep technical expertise, and a people-first mindset to deliver an IT experience that feels seamless, reliable, and empowering. About the role: We're looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you'll take ownership of our IT infrastructure, support services, and the teams that deliver them. This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You'll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service. If you're a hands on IT leader who enjoys building high performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you'll feel right at home here. This role will require time at our Leeds office, travel to our European location (and other international sites as we scale), and some out of hours support when needed. Getting Started Get to know our IT landscape, infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish yourself as a trusted partner to stakeholders. Review vendor relationships, contracts, and existing technology investments. Establishing Your Impact Take ownership of IT operations, infrastructure, assets, and support delivery across all locations. Standardise processes and service levels to ensure consistency across UK and EU teams. Embed robust asset management practices with full visibility across hardware and software. Own and manage the IT budget, optimising spend while clearly demonstrating value. Strengthen our security posture and ensure compliance with relevant regulations and frameworks. Build strong, collaborative partnerships with key vendors and service providers. Driving Excellence Lead the IT function with a clear vision for operational excellence and continuous improvement. Champion a culture of service excellence, accountability, and proactive problem solving. Mentor and develop IT Managers and support teams, building a high performing, engaged function. Drive strategic IT initiatives that improve productivity, security, and user experience. Optimise hardware refresh cycles and procurement to maximise value and minimise disruption. Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business. Key Goals & Objectives: Deliver reliable, secure, and scalable IT infrastructure that supports business growth. Provide outstanding IT support with clear SLAs and consistently high user satisfaction. Maintain accurate, up to date asset inventories with full lifecycle management across all locations. Build and lead a cohesive, high performing IT team across the UK and EU. Strengthen our security posture, protecting the business against cyber threats and vulnerabilities. Ensure compliance with data protection regulations, including GDPR. Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL. Develop and maintain disaster recovery and business continuity plans to minimise downtime. Continuously improve IT operations through automation, modern tooling, and best practice. Key Responsibilities IT Operations & Infrastructure Oversee the design, delivery, and maintenance of IT infrastructure across all locations. Ensure high availability, performance, and security of networks, systems, and end user devices. Own disaster recovery and business continuity planning for IT systems. Support both office and warehouse IT environments, including connectivity and operational technology. Asset & Hardware Management Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal. Maintain accurate asset registers and inventory systems across all locations. Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals. Ensure DSE compliance and support workstation assessments where required. Lead hardware refresh programmes to minimise downtime and disruption. Oversee secure, compliant disposal and recycling of end of life equipment. Manage supplier relationships, procurement, leasing agreements, and contracts. Ensure all assets are auditable and compliant for financial and regulatory reporting. Own endpoint management and MDM solutions. IT Support & Service Delivery Lead IT support teams to deliver responsive, high quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and offboarding processes, ensuring timely provisioning and equipment returns. Team Leadership & Growth Line manage IT Managers across the UK and EU, providing coaching and clear direction. Build a collaborative, service oriented culture across distributed teams. Recruit, develop, and retain top IT talent. Encourage knowledge sharing, continuous learning, and succession planning. Security & Compliance Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST). Own or support IT audits and certification processes. Ensure compliance with data protection and licensing requirements. Support health & safety compliance, including DSE standards. Promote security awareness and a strong security first culture. Coordinate security incident response and remediation. Vendor & Budget Management Manage IT vendors, suppliers, and service providers. Negotiate contracts and ensure value for money. Own IT procurement and budget management. Evaluate and recommend new tools, technologies, and equipment. Stakeholder Engagement Partner with leaders across the business to understand needs and priorities. Communicate IT initiatives, changes, and performance clearly. Report regularly to the Director of Technology & Product on risks, performance, and opportunities. Essential Skills & Experience Proven experience leading IT operations and support teams across multiple locations. Strong knowledge of IT infrastructure, networks, cloud services, and end user computing. Hands on experience with IT asset management and lifecycle processes. Experience managing IT budgets, vendors, and contracts. Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST). Experience supporting audits and certification processes. Familiarity with Google Workspace, Azure, AWS and endpoint management / MDM solutions. Design, implement, and manage network infrastructure including VLAN segmentation to ensure secure, efficient, and scalable connectivity across the organisation. Manage and maintain WiFi and WAN infrastructure, including HP/Aruba networking equipment, to ensure reliable connectivity and optimal performance across all sites. Configure, monitor, and maintain WatchGuard firewalls to ensure network security, threat prevention, and compliance with organizational security policies. Manage and maintain CCTV systems and surveillance infrastructure, ensuring reliable operation, adequate coverage, and secure storage of footage. Familiarity with endpoint management and MDM tools. Confident leader with experience managing and developing managers. Comfortable working in a fast paced, scaling environment. Willingness to travel and provide out of hours support when required.

A leading IT services provider in Morley is seeking a Head of IT to lead operations across the UK and EU. Responsibilities include managing IT infrastructure, optimizing vendor relationships, and ensuring high security standards. The ideal candidate possesses strong leadership skills, experience in IT asset management, and knowledge of cybersecurity frameworks. This senior role requires hands-on involvement and may involve travel and out-of-hours support as necessary. Join us to make an impact in a dynamic environment.

Head of IT Department: Technology & Data Employment Type: Full Time Location: Trimble Offices, Morley Description About the team: At Vintage Cash Cow and Arcavindi, technology is how we scale our impact. Every customer journey, from sending in pre loved items to getting paid, is powered by reliable infrastructure, seamless systems, and responsive support. Our IT team is the backbone of this operation. They make sure our people have the tools, systems, and support they need to do their best work every day. From managing infrastructure and devices to keeping our environment secure and efficient, IT enables every team across the business to thrive. This is a team where service excellence meets operational rigour, blending proactive problem solving, deep technical expertise, and a people first mindset to deliver an IT experience that feels seamless, reliable, and empowering. About the role: We're looking for a Head of IT to lead and evolve our IT operations across the UK and EU. Reporting into the Director of Technology & Product, you'll take ownership of our IT infrastructure, support services, and the teams that deliver them. This is a senior leadership role focused on operational excellence, team development, and ensuring our IT environment scales smoothly with the business. You'll oversee IT Managers and support teams across multiple locations, driving consistency, efficiency, and a culture of outstanding service. If you're a hands on IT leader who enjoys building high performing teams, simplifying complexity, and delivering reliable, secure infrastructure, you'll feel right at home here. This role will require time at our Leeds office, travel to our European location and other international sites as we scale, and some out of hours support when needed. Getting Started Get to know our IT landscape, infrastructure, assets, and support operations. Build strong relationships with IT teams across locations and support hiring where needed. Review current systems, hardware estate, and service levels to identify quick wins. Carry out a full review of IT asset inventory, lifecycle status, and management processes. Understand business needs and establish yourself as a trusted partner to stakeholders. Review vendor relationships, contracts, and existing technology investments. Establishing Your Impact Take ownership of IT operations, infrastructure, assets, and support delivery across all locations. Standardize processes and service levels to ensure consistency across UK and EU teams. Embed robust asset management practices with full visibility across hardware and software. Own and manage the IT budget, optimizing spend while clearly demonstrating value. Strengthen our security posture and ensure compliance with relevant regulations and frameworks. Build strong, collaborative partnerships with key vendors and service providers. Driving Excellence Lead the IT function with a clear vision for operational excellence and continuous improvement. Champion a culture of service excellence, accountability, and proactive problem solving. Mentor and develop IT Managers and support teams, building a high performing, engaged function. Drive strategic IT initiatives that improve productivity, security, and user experience. Optimize hardware refresh cycles and procurement to maximize value and minimize disruption. Stay ahead of emerging IT trends, assessing tools and technologies that could benefit the business. Key Goals & Objectives: Deliver reliable, secure, and scalable IT infrastructure that supports business growth. Provide outstanding IT support with clear SLAs and consistently high user satisfaction. Maintain accurate, up to date asset inventories with full lifecycle management across all locations. Build and lead a cohesive, high performing IT team across the UK and EU. Strengthen our security posture, protecting the business against cyber threats and vulnerabilities. Ensure compliance with data protection regulations, including GDPR. Maintain and advance compliance with frameworks such as ISO 27001, Cyber Essentials, and ITIL. Develop and maintain disaster recovery and business continuity plans to minimize downtime. Continuously improve IT operations through automation, modern tooling, and best practice. Key Responsibilities IT Operations & Infrastructure Oversee the design, delivery, and maintenance of IT infrastructure across all locations. Ensure high availability, performance, and security of networks, systems, and end user devices. Own disaster recovery and business continuity planning for IT systems. Support both office and warehouse IT environments, including connectivity and operational technology. Asset & Hardware Management Own the full lifecycle of IT assets: procurement, deployment, tracking, maintenance, and disposal. Maintain accurate asset registers and inventory systems across all locations. Define and enforce hardware standards for laptops, desktops, mobiles, and peripherals. Ensure DSE compliance and support workstation assessments where required. Lead hardware refresh programmes to minimise downtime and disruption. Oversee secure, compliant disposal and recycling of end of life equipment. Manage supplier relationships, procurement, leasing agreements, and contracts. Ensure all assets are auditable and compliant for financial and regulatory reporting. Own endpoint management and MDM solutions. IT Support & Service Delivery Lead IT support teams to deliver responsive, high quality service to all users. Set and monitor SLAs, OKRs, and user satisfaction metrics. Implement and continually improve IT service management processes and tooling. Embed ITIL best practices across incident, problem, and change management. Oversee onboarding and off boarding processes, ensuring timely provisioning and equipment returns. Team Leadership & Growth Line manage IT Managers across the UK and EU, providing coaching and clear direction. Build a collaborative, service oriented culture across distributed teams. Recruit, develop, and retain top IT talent. Encourage knowledge sharing, continuous learning, and succession planning. Security & Compliance Ensure IT security controls align with recognised frameworks (ISO 27001, Cyber Essentials, NIST). Own or support IT audits and certification processes. Ensure compliance with data protection and licensing requirements. Support health & safety compliance, including DSE standards. Promote security awareness and a strong security first culture. Coordinate security incident response and remediation. Vendor & Budget Management Manage IT vendors, suppliers, and service providers. Negotiate contracts and ensure value for money. Own IT procurement and budget management. Evaluate and recommend new tools, technologies, and equipment. Stakeholder Engagement Partner with leaders across the business to understand needs and priorities. Communicate IT initiatives, changes, and performance clearly. Report regularly to the Director of Technology & Product on risks, performance, and opportunities. Essential Skills & Experience Proven experience leading IT operations and support teams across multiple locations. Strong knowledge of IT infrastructure, networks, cloud services, and end user computing. Hands on experience with IT asset management and lifecycle processes. Experience managing IT budgets, vendors, and contracts. Strong understanding of IT security frameworks (ISO 27001, Cyber Essentials, NIST). Experience supporting audits and certification processes. Experience with Microsoft 365, Azure, or similar platforms. Familiarity with endpoint management and MDM tools. Confident leader with experience managing and developing managers. Comfortable working in a fast paced, scaling environment. Willingness to travel and provide out of hours support when required.

A growing technology firm located in Leeds is seeking a Head of IT to oversee IT operations across the UK and EU. This senior leadership role focuses on developing team capabilities, ensuring robust IT infrastructure, and managing vendor relationships. You will foster an environment of operational excellence and continuous improvement in a fast-paced and scaling environment. Ideal candidates possess strong leadership skills and in-depth knowledge of IT management protocols, coupled with experience navigating complex organizational needs.